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UK Service and Support Helpdesk
Depending upon the nature of the problem, the degree of urgency and your available resources you can choose between:
- referring to the troubleshooting guide and solving the the problem yourself
- calling the Bruker Helpdesk for advice by telephone
- calling the Bruker Helpdesk to ask for a service visit.
When requesting on-site service you will need to quote your Maintenance Contract number. If your instrument is out of warranty and not covered by a Maintenance Contract please be ready to supply an official order no. For computerised fault tracking purposes you will be asked to provide your instrument ID number.
Assistance Directory
The following telephone numbers will connect you directly to the service you require
| Contact | Phone Number |
|---|---|
| Service Hotline (difficulties, advice) | 024 7685 5333 |
| Service Support Administration | 024 7685 5221 |
| Service Manager | 024 7685 5221 |
| Spare parts and consumables | 024 7685 5271 |
| Accessories and upgrades (sales) | 024 7685 5231 |
| In case of difficulty our switchboard number is | 024 7685 5200 |
| and our fax number is | 024 7646 5317 |
We can also be reached by eMail, for sales the address is sales(at)bruker.co.uk
and for service related matters service(at)bruker.co.uk.
Our postal address is Bruker BioSpin Limited,
Banner Lane, COVENTRY CV4 9GH