There are several different components available with Hysitron Support Agreements. Each is designed to provide you with years of worry-free operation.
Our goal is threefold:
- 1 - Preventative and predictive actions to ensure the instrument continues to operate within specification.
- 2 - Diagnosis and resolution of problems as quickly and efficiently as possible with minimal cost to you.
- 3 - Instruction and service to ensure proper procedures are being performed, resulting in more reliable nanomechanical testing results.
Hysitron Support Agreements include all costs of parts and labor as well as priority processing of these repairs. They also include priority technical support via phone and email. We can also utilize new technology for remote operation and troubleshooting of problems in real-time. Software updates are also included in order to ensure your system has the latest capabilities and bug fixes.