Magnetic Resonance Helpdesks

NMR Hotlines

Contact our NMR service centers

Bruker BioSpin NMR provide dedicated hotlines and service centers, so that our specialists can respond as quickly as possible to all your service requests, applications questions, software or technical needs.

Please select the NMR service center or hotline you wish to contact:

Germany

To access our swift, comprehensive support please contact the relevant hotline.
For service support please contact the Bruker BioSpin NMR Service Center at:

+49 (0) 721 5161 6155

Helpdesk.BBIO.DE@bruker.com

or for more software related problems send an e-mail to NMR support

More dedicated information can be found here:
Germany Applications

Germany Service

United States

To access our swift, comprehensive support please contact the relevant hotline:

Technical Support: 978 667 9580 ext 5894 or send an e-mail to center(at)bruker.com
Service Administration: 978 667 9580 ext 5805
Applications Hotline: 978-667-9580 ext 5444 or send an e-mail to hotline(at)bruker.com
Request for Systems/Computer Support
Request for Applications Support

France

To access our swift, comprehensive support please contact the relevant hotline:

For service support please contact the Bruker BioSpin NMR Service Center at:
+33 3 88 06 60 00 or send an e-mail to:
NMR service center
MRI service center

EPR service center
TD-NMR service center

Molecular Imaging service center

United Kingdom

When requesting on-site service you will need to quote your Maintenance Contract number. If your instrument is out of warranty and not covered by a Maintenance Contract please be ready to supply an official order no. For computerised fault tracking purposes you will be asked to provide your instrument ID number.

For all service questions send an e-mail to:

helpdesk.uk@bruker.com

Or call +44 24 7685 5333.

For all requests concerning service agreements and quotations please send an e-mail to:

servicecontracts.uk@bruker.com

Or call +44 24 7685 5 221 / 222

Our postal address is:
Bruker UK Limited,
Banner Lane,
COVENTRY CV4 9GH

EPR Hotlines

Contact our EPR service centers

Bruker BioSpin EPR provide dedicated hotlines and service centers, so that our specialists can respond as quickly as possible to all your service requests, applications questions, software or technical needs.

Please select the service center or the hotline you wish to contact:

Germany

To provide you a full support in the shortest period of time, please contact the relevant hotline:

For general service questions call Bruker BioSpin EPR hotline at:
+49 (0)721 5161-6141 or send an e-mail to our EPR support

United States

To access our swift, comprehensive support please contact the relevant hotline:

For service support please contact the Bruker BioSpin EPR Service Center at:
978-663-7406 or send an e-mail to the EPR service center.

MRI Hotlines

Contact our MRI service centers

Bruker BioSpin MRI provide dedicated hotlines and service centers, so that our specialists can respond as quickly as possible to all your service requests, applications questions, software or technical needs.

To provide you a full support in the shortest period of time, please contact the relevant hotline:

Hardware Hotline

For questions concerning:

  • Hardware problems
  • Spare parts delivery
  • Service visits
  • Magnet, periphery & siting

call Bruker BioSpin MRI's Hardware Hotline at:
+49 (0)721 5161-6521 or send us an e-mail to MRI hardware support

Software Hotline

For solutions related to:

  • ParaVision® (not XWIN-NMR/TopSpin)
  • Linux/network configurations (Bruker PCs only!)

call Bruker BioSpin MRI's Software at: 
+49 (0)721 5161-6588 or send us an e-mail to MRI software suppport

Application Hotline

For help concerning:

  • Parameter/protocol optimization
  • Image artifacts
  • Animal accessories
  • General system handling
  • syngo for ClinScan

call Bruker BioSpin MRI's Application Hotline at:
+49 (0)721 5161-6621 or send us an e-mail to MRI application support