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Labscape Maintenance Service Agreements

Mass Spectrometry

Maintenance Service Agreements

Service agreements

Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:

LabScape Connect – Affordable remote service model.  A basic package with unlimited remote access with experienced factory-trained service engineers.  

LabScape Essential – Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.

LabScape Access – Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.

LabScape Complete – All the support you need.  A comprehensive solution providing complete service coverage including spare and wear-and-tear parts which helps you avoid instrument failures, costly repairs, and down-time.

LabScape Complete 48 – All the support you need within 48 hours.  A VIP package including guaranteed on-site response within 48 hours to resolve the problem before it affects your business.   

MALDI Biotyper systems

Service Contract Portfolio

MALDI Biotyper systems

MALDI Biotyper MSA portfolio No Contract Essential Complete Complete 48 Complete 24 Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass SW Upgrades (library not included) -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year -
7 Unlimited Repair Visits incl spare parts -  Discount
8 Wear & Tear Parts
(Laser, Detector, Vacuum Pumps etc)
- Discount
9 Consumables & Compass Library Upgrades - currently no fixed discount offered for MBT consumables
10 Operational Qualification /
Performance Validation (OQ/PV) 
- - - -
11 Loaner Equipment - - - - ✓** -
12 Priority On-Site Response - - - <48h <24h -
13 Operation Training or Applications Training - Discount Premium Discount Premium Discount Premium Discount Discount

*)   Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

**)  Not available at all Bruker Locations

timsTOF fleX systems

Service Contract Portfolio

timsTOF fleX systems

 timsTOF fleX MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount  
8 Wear & Tear Parts
(Laser, Detector, Vacuum Pumps etc)
- Discount Discount Discount included
(max 1 Laser p.a.)
included
(max 1 Laser p.a.)
Discount included
(max 1 Laser p.a.)
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount
15 (Additional) Replacement Laser
- DPSS Laser / MALDI-2 Laser
- Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

timsTOF Pro / classic

Service Contract Portfolio

timsTOF Pro / classic

 timsTOF Pro / classic MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

maXis II, impact II, compact

Service Contract Portfolio

maXis, impact, compact

 maXis II, impact II, compact MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

rapifleX

Service Contract Portfolio

rapifleX

 maXis II, impact II, compact MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount
15 (Additional) Replacement Laser  - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

autoflex maX, ultrafleXtreme, microflex LRF systems

Service Contract Portfolio

autoflex maX, ultrafleXtreme, microflex LRF systems

autoflex maX, ultrafleXtreme, microflex LRF systems MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

GC/LC TQ systems

Service Contract Portfolio

GC/LC TQ systems

 GC/LC TQ systems MSA portfolio No Contract Essential Access Complete  Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - -
12 Loaner Equipment - - - - - -
13 Priority On-Site Response <48h -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

ESI Ion trap systems

Service Contract Portfolio

ESI Ion trap systems

 ESI Ion trap MSA portfolio No Contract Essential Access Complete  Complete 48 Factory 
Warranty 
Extension*
Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount 15%
discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- - - -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - - - -
12 Loaner Equipment - - - - - - -
13 Priority On-Site Response <48h -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

SPR systems

Service Contract Portfolio

SPR systems

 SPR MSA portfolio No Contract Essential Complete  Complete 48 Complete 
Warranty
Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a.
(SCiLS, MetaboScape, BioPharma Compass, TASQ)
- -
10 Consumables / Postprocessing
SW licenses & Upgrades
- Discount Premium Discount Premium Discount Premium Discount
11 Operational Qualification /
Performance Validation (OQ/PV) 
- - - -
12 Loaner Equipment - - - - -
13 Priority On-Site Response <48h -  - -  -
14 Operation Training or Applications Training - Discount Premium Discount Premium Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Related Products

Mass Spectrometry Technologies

MALDI-TOF/TOF

The analytical advantages of matrix assisted laser desorption ionization TOF MS have been demonstrated for more than 25 years. With inherent advantages including its speed (time to results) and application flexibility, the convenience and effectiveness of MALDI-TOF MS is magnified by virtue of its low sample volume requirements and broad sample content (salts, buffers) amenability. Dramatic increases in the depth of MALDI analyses have been made routine by intuitive software, and easy automation allows for high throughput solutions.

timsTOF

Trapped ion mobility spectrometry (TIMS) provides an additional dimension of separation, accelerating diverse research applications from 4D-Omics to MALDI Imaging. Powered by Parallel Accumulation Serial Fragmentation (PASEF®), Bruker’s timsTOF instruments offer next generation speed and sensitivity to identify and quantify challenging compounds.

MRMS

Bruker’s scimaX® and solariX series instruments are powered by MRMS (Magnetic Resonance Mass Spectrometry) technology. Compared with common FTMS technologies, these instruments feature unmatched eXtreme Resolution and mass accuracy. This enables routine Isotopic Fine Structure (IFS) analysis for a broad mass range, resulting in unmatched confidence for compound identification.

MS Software

Behind every great mass spectrometer lies powerful, enabling software. From biologics characterization to mass spectrometry (MS) imaging, our industry-leading software solutions turn MS data into knowledge, with automated and integrated workflows that empower every research application.

MS Solutions

Mass spectrometry (MS) is an incredibly diverse and constantly evolving technology, implemented in labs across the globe to solve almost any analytical problem. Our high-quality, intuitive mass spectrometers empower all fields of research and development, setting new standards in performance.

QTOF

Quadrupole time-of-flight (Q-TOF) MS has revolutionized how we identify and quantify complex mixtures and unknown compounds, in fields ranging from biological and pharmaceutical research to clinical toxicology. Our ultra-high resolution Q-TOF and LC-QTOF instruments are at the leading-edge of this technology.

Triple Quad

Due to its high sensitivity and specificity, triple quadrupole mass spectrometry (TQ MS) is a major tool in the fields of food testing, drug metabolism, pharmacokinetics, forensic toxicology, environmental studies, and biological analyses. Bruker’s unique elliptical ion path delivers new levels of performance for LC- and GC-TQ MS.

Ion Trap

Bruker leads the industry in ion trap technology, offering a comprehensive series of systems that enable structural confirmation and screening applications in routine labs, drug quantification and metabolite identification, and post-translational modification (PTM) characterization using electron transfer dissociation (ETD) technology.

LC-MS

The value and versatility of liquid chromatography (LC) analysis is amplified dramatically when coupled to a mass spectrometry (MS) system. We offer access to a broad range of high performance liquid chromatography (HPLC) solutions through our robust, flexible instruments and powerful, vendor-agnostic software.