| Plan Features |
PLATINUM |
GOLD |
SILVER |
BRONZE |
| On-Site Service |
Unlimited |
Unlimited |
25% Discount |
10% Discount |
| Standard Wear Parts |
Included |
Included |
Included |
Included |
| Spare Parts |
Unlimited |
Unlimited |
Unlimited |
10% Discount |
| Travel |
Unlimited |
Unlimited |
25% Discount |
10% Discount |
| Preventive Maintenance (incl. travel costs) |
1 per Year |
- |
- |
1 per Year |
| Software Upgrade |
* |
* |
* |
* |
| Remote Diagnostics |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Accessories and Consumables |
10% Discount |
5% Discount |
5% Discount |
- |
| Validation |
Optional |
- |
- |
Optional |
| Scope of Contract |
Unlimited Professional Service including on-site, depot repair, remote diagnostics. Unlimited Travel Costs Unlimited services, repairs and parts Includes one preventive maintenance (PM) visit per year to check the overall performance of the complete system and take preventive and corrective measures in order to maintain or restore the maximum efficiency as well as to ensure the future perational reliability of the instrument. Material costs for standard wear parts (exchanged during annual PM service) are included. OPUS software upgrade to most current version, 1 per year to be done during PM visit (hardware excluded). Priority response time. |
Unlimited Professional Service including on-site, depot repair, remote diagnostics. Unlimited Travel Costs Unlimited services parts OPUS software upgrade to most current version is offered at 50% off list price (hardware excluded) Priority response time. |
Professional Services and Travel are offered at a 25% discount. Unlimited remote diagnostics. OPUS software upgrade to most current version is offered at 25% off list price (hardware excluded). |
Professional Services and Travel are offered at a 10% discount. Unlimited remote diagnostics. Service, parts and repairs are offered at a 10% discount. Includes one preventive maintenance (PM) visit per year to check the overall performance of the complete system and take preventive and corrective measures in order to maintain or restore the maximum efficiency as well as to ensure the future operational reliability of the instrument. Material costs for standard wear parts (exchanged during annual PM service) are included. |
| Add-ons available for |
Re-validation, Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) |
Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) |
Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) |
Re-validation, Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) |
