LabScape Maintenance Service Agreements

Diffractometers and Scattering Systems

Maintenance Service Agreements

Service agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit our operational needs and budget.

  • Remote support and diagnostics
  • Virtual support including MicroSoft HoloLens
  • Planned and pro-active instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site or factory training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services

X-Ray Diffractors

SERVICE CONTRACT PORTFOLIO

X-Ray Diffractors

Floor Standing Systems Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)


7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts
-
9 Verify Radiation Safeties -
10 Parts (excluding X-Ray Source, Detector)
- -10%
11 Labor and Travel - One on-site call - - - -
12 Labor and Travel - Unlimited on-site calls - - -
13 Detector (replacement on normal usage) - -10%
-10%
14 Anodes, X-Ray Source (replacement on normal usage) - -10% -10% -10%
15 Loaner Equipment (where applicable) - - -
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) -
Option Training - Maintenance or Applications -10% -10%
Option OQ/Validation -10% -10%
Option 24/7/365 Response    

*24/48 Option only available for eligible systems.

Benchtop Systems Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)


7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts
-
9 Verify Radiation Safeties -
10 Depot/Factory Repair - -10%
11 Parts (excluding X-Ray Source)
- -10%
12 Labor and Travel - One on-site call - - - -
13 Labor and Travel - Unlimited on-site calls - - - -
14 Tubes, Anodes, Laser (replacement on normal usage) - - -10% -10%
15 Consumable Parts - - - -
Option Additional Planned Maintenance calls - -
Option Training - Maintenance or Applications -10% -10% -
Option OQ/Validation -10% -10% -

*24/48 Option only available for eligible systems.

XRM Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)


7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts
-
9 Verify Radiation Safeties -
10 Parts (excluding X-Ray Source, Detector)
- -10%
11 Labor and Travel - -10%
12 Detector & Source (replacement on normal usage) - -10%
-10%
13 Detector replacement at 5 years - - - -
14 Loaner Equipment (where applicable) - - -
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) -
Option Training - Maintenance or Applications -10% -10%
Option OQ/Validation -10% -10%

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