My Day: Marcel, Global NMR Service Manager

„I was born and raised in the Netherlands, where I studied Electrical and Electronical Engineering at Hilversum Technical College. I began at Bruker BioSpin in Rheinstetten in 1980.“

Today, Marcel works as a Global NMR Service Manager in BioSpin, and his role includes a broad variety of global services of NMR products, which is one of Bruker’s most important business fields. Global NMR Service Management is the interface between development, manufacturing and services, responsible for gathering, evaluating and distributing feedback from clients from all over the world and thus helping optimize products and solutions.

When asked what he likes most about his work at Bruker, Marcel says that Bruker employees have much freedom to carry out projects, acting on their own responsibility. Suggestions for improvement and optimization are welcome, resulting in increased sales success and job satisfaction.

8:30 a.m.

After entering my office, I boot up my computer and check my emails, reports, and questions from colleagues or useful tips on programming issues, products and solutions. Thanks to our intranet platform, I don’t need to solely communicate via email which would be far too time consuming in view of around 700 NMR System installations and thousands of NMR Service projects we handle every year.

11:00 a.m.

Although 80% of our internal communication and interaction is done via intranet, it is sometimes still useful and good to pick up the phone and call a colleague to keep in personal touch. Today I’m calling a service manager in Beijing, and I plan to travel to China soon and visit him. It’s always good to know a colleague in person.

3:00 p.m.

After routinely checking the current turnovers and balances, I am attending a job interview with a promising candidate. She has a scientific background and seems to have profound NMR knowledge.

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6:00 p.m.

I’m leaving the office for today, but there is still work to be done. It doesn’t feel like work because programming is one of my favorite spare time jobs. My other hobby is gardening, giving me a perfect excuse to play in the mud!