Maximizes the productivity of your system. All of the items from the Standard Support Agreement are included, as well as several premium services to ensure the minimum downtime.
These additional services include:
- Remote desktop support for systems connected to the internet to assist with diagnostics and troubleshooting procedures. Software updates and licensing can also be performed remotely during these sessions.
- Critical sample testing if on-site visits, remote support, and loaner equipment has not resolved the issue in a timely manner. We can authorize up to three days of sample testing in Bruker’s Nanomechanics Research Laboratory (NRL) to assist with critical data while your system is down.*Not available for Hysitron PI 95 TEM PicoIndenter
- Loaner parts for all accessories.
- No-fault scanner and transducer for all option repairs/replacements.
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