All of the items from the Basic Support Agreement are included, as well as several premium services to ensure the minimum downtime.
These additional services include:
- Annual preventative maintenance visit by a Bruker service engineer to ensure the system is operating within specification and to inspect hardware and system logs to proactively locate possible trouble areas.
- Loaner equipment supplied for the base system if a repair is expected to take more than our standard two week return expectation.
- Online access to the Hysitron Knowledge Base Training Videos covering the basic information for setting up, calibrating, operating, and troubleshooting Hysitron instruments.
- No-fault scanner and transducer repair service in the event of a scanner crash or accident. Bruker will replace the damaged parts once per year for base instruments at no charge to the user, regardless of cause.
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