August 14, 2015

Discontinuance of support for the Kodak/Carestream Fire Wire benchtop imaging system

Dear Customer,
After careful evaluation of market conditions and our inventory situation, we have come to the difficult decision to discontinue support of the Kodak/Carestream Fire Wire benchtop imaging system. This affects the original system, identified by a black chassis, only. Subsequent systems, the gray Carestream and white Bruker benchtop systems are not affected. While we regret any inconvenience this may cause, there are external factors beyond our control that make it impossible for us to fulfill the service requirements of these instruments.

The main issue is the increasing difficulty in sourcing and securing spare parts. Parts are no longer being produced and refurbished parts are scarce. We have continued to support the old model systems with refurbished parts and factory repairs as much as possible. We keep as many spare parts in our service stock as we can, but as the installed base of these systems age, the demand on our service stock has occasionally left us without available spares, resulting in lengthy downtime for customers.

We value our customers and strive to provide prompt, professional support. Should you be interested in upgrading your instrument, please contact your sales representative for options. If I can assist you in anyway please do not hesitate to contact me.

Brian Farber
Global Service Manager
Bruker Molecular Imaging
Email: Brian Farber