Preclinical Imaging
Maintenance Service Agreements
Preclinical Imaging
| Factory warranty | Complete Warranty | Connect | Essential | Complete | ||
| 1 | Remote Desktop Support (1st Hour per case) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | PC/Software/Firmware Update | ✓ | ✓ | ✓ | ✓ | |
| 3 | Remote Monitoring (*) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | |
| 5 | Remote Desktop Support (2 Hours per case) | ✓ | ✓ | ✓ | ||
| 6 | Planned Maintenance and Operational Qualification | ✓ | ✓ | ✓ | ||
| 7 | Planned Maintenance Wear and Tear Parts | ✓ | ✓ | ✓ | ||
| 8 | Enhanced Priority Response | ✓ | ✓ | ✓ | ||
| 9 | Remote Desktop Support (unlimited calls) | ✓ | ✓ | |||
| 10 | Labor, Travel and Parts (unlimited) | ✓ | ✓ | ✓ | ||
| 11 | Loaner Equipment (where applicable) | ✓ | ✓ | |||
| 12 | Premium Priority on-site response | ✓ | ✓ | ✓ | ||
| Additional service for systems with Superconducting Magnets | ||||||
| 13 | Quench Recovery | ✓ | ✓ | ✓ | ✓ | ✓ |
| 14 | Cryogenics for Planned Maintenance | |||||
| 15 | Lifetime guarantee on magnet | ✓ | ✓ | |||
