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Registration or Account Issues

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Account Information

Please provide us with the email address which is affected and choose the main issue. Please allow 24 hours for processing this request.

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Try 'Forgot Password'

We recently switched to Single Sign On for Bruker Store and Brukersupport. if you haven't logged into your account since our switch to SSO, please try to use the 'Forgot Password' function to generate a new password and sign in to your existing account.

Not helpful? Then submit the form and we will try to support you.

Try 'Forgot Password'

We recently switched to Single Sign On for Bruker Store and Brukersupport. if you haven't logged into your account since our switch to SSO, please try to use the 'Forgot Password' function to generate a new password and sign in to your existing account.

Not helpful? Then submit the form and we will try to support you.

 

Please note that we provide several services which are all accessible using your My Bruker account.

Please choose an option which describes the issue

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INFO: This Form Sections dropdown won't be visible on publish due to only 1 selectable option.

This might help

  • SPAM folder: Please check the spam folders for emails from noreply@web.bruker.com.
  • No Account: In case we don't find an account with your email, we are not sending out the password reset emails. In this case it is possible for you to create a new account with this email adress.
  • Reset link not working: The reset link is valid only for a limited time. Some mail security solutions remove the clickable link automatically. If that's the case copy the provided URL into your browser address bar.

Not helpful? Then submit the form and we will try to support you.

Potential reasons

All registrations are going through an automated verification. If you see the message ACOUNT DISABLED while you try to log-in please SUBMIT the form and we will reach out to you.

This might help

  • Browser Cache: Clear the browser cache and the cookies related to bruker.com
  • Cookies: Make sure cookies from bruker.com are allowed
  • Password not updated: If you haven't logged into Bruker Store or Brukersupport since our switch to SSO, please try to use the 'Forgot Password' function to generate a new password and sign in to your existing account
  • Incorrect time settings: If you see the error message Error while trying to logn in. Please try again. This usually means that your client's time (computer/smartphone/tablet) is not correct and either needs to be corrected or the time zone is not set up correctly. Please refer to our quick help guide below to solve this problem.
  • No Account: In case we don't find an account with your email, we are not sending out the password reset emails. In this case it is possible for you to create a new account with this email adress.

Not helpful? Then submit the form and we will try to support you.

Error Message: Error while trying to login. Please try again.

This error message is most likely related to a time difference between your client (computer/smartphone/tablet) and our server. To validate your login both systems try to validate a key that has a timeout value. If the set time or time zone on your client is too far in the future, the key has already expired for your client and authentication fails.

To resolve this please refer to the help documentation:

This might help

Not helpful? Then submit the form and we will try to support you.

This might help

  • SPAM folder: Please check the spam folders for emails from noreply@web.bruker.com.
  • No Account: In case we don't find an account with your email, we are not sending out the password reset emails. In this case it is possible for you to create a new account with this email adress.
  • Reset link not working: The reset link is valid only for a limited time. Some mail security solutions remove the clickable link automatically. If that's the case copy the provided URL into your browser address bar.

Not helpful? Then submit the form and we will try to support you.

This might help

  • The password change must be triggered using the FORGOT PASSWORD function on the log-in screen.
  • A valid password requires
    8 to 64 characters with a mixture of letters, numbers
    and at least one of these symbols !@#$%^&*()-_+=.?

Not helpful? Then submit the form and we will try to support you.

Thank you for contacting us. We will try to fix the issues as soon as possible.