Labscape Maintenance Service Agreements

Mass Spectrometry

Maintenance Service Agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:

Modern remote support and diagnostics
Regular instrument maintenance
Unlimited on-site repairs
Original parts and supplies
Dedicated on-site training
Targeted application support
State-of-the art compliance services
Comprehensive software services

LabScape™ - Service & Lifecycle Support Brochure

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Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:

LabScape Connect - Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.

LabScape Essential - Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.

LabScape Access - Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.

LabScape Complete - All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time

LabScape Complete 48 - All the support you need within 48 hours. A VIP package including guaranteed on-site response within 48 hours to resolve the problem before it affects your business.

Remote Services	LabScape Connect	LabScape Essential	LabScape Access	LabScape Complete	LabScape Complete 48
Remote Monitoring*	✓	✓	✓	✓	✓
Unlimited Priority Remote Support	✓	✓	✓	✓	✓
Software services
Compass & Data Analysis SW Upgrades	✓	✓	✓	✓	✓
Postprocessing SW Licenses & Upgrades**		discount	discount	premium discount	premium discount
Upgrade of Postprocessing Software**				1 Voucher p.a	1 Voucher p.a
Regular Maintenance
Regular Maintenance Work and Parts		✓	✓	✓	✓
On-site Repair Services and Parts
Unlimited Repair Visits incl. Spare Parts			✓	✓	✓
Wear and Tear Part Replacement	discount	discount	discount	✓	✓
Loaner Equipment*					✓
Compliance Services
Operational Qualification / Perform. Validation					included
On-site Response Service Level
On-site Response			3-5 business days	3-5 business days	2nd business day
Additional benefits
Consumable Parts	discount	discount	discount	premium discount	premium discount
Operation Training or Applications Training	discount	discount	discount	premium discount	premium discount

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Mass Spectrometry Technologies

MALDI-TOF/TOF

The analytical advantages of matrix assisted laser desorption ionization TOF MS have been demonstrated for more than 25 years. With inherent advantages including its speed (time to results) and application flexibility, the convenience and effectiveness of MALDI-TOF MS is magnified by virtue of its low sample volume requirements and broad sample content (salts, buffers) amenability. Dramatic increases in the depth of MALDI analyses have been made routine by intuitive software, and easy automation allows for high throughput solutions.

timsTOF

Trapped ion mobility spectrometry (TIMS) provides an additional dimension of separation, accelerating diverse research applications from 4D-Omics to MALDI Imaging. Powered by Parallel Accumulation Serial Fragmentation (PASEF®), Bruker’s timsTOF instruments offer next generation speed and sensitivity to identify and quantify challenging compounds.

MRMS

Bruker’s scimaX® and solariX series instruments are powered by MRMS (Magnetic Resonance Mass Spectrometry) technology. Compared with common FTMS technologies, these instruments feature unmatched eXtreme Resolution and mass accuracy. This enables routine Isotopic Fine Structure (IFS) analysis for a broad mass range, resulting in unmatched confidence for compound identification.

MS Software

Behind every great mass spectrometer lies powerful, enabling software. From biologics characterization to mass spectrometry (MS) imaging, our industry-leading software solutions turn MS data into knowledge, with automated and integrated workflows that empower every research application.

MS Solutions

Mass spectrometry (MS) is an incredibly diverse and constantly evolving technology, implemented in labs across the globe to solve almost any analytical problem. Our high-quality, intuitive mass spectrometers empower all fields of research and development, setting new standards in performance.

QTOF

Quadrupole time-of-flight (Q-TOF) MS has revolutionized how we identify and quantify complex mixtures and unknown compounds, in fields ranging from biological and pharmaceutical research to clinical toxicology. Our ultra-high resolution Q-TOF and LC-QTOF instruments are at the leading-edge of this technology.

Triple Quad

Due to its high sensitivity and specificity, triple quadrupole mass spectrometry (TQ MS) is a major tool in the fields of food testing, drug metabolism, pharmacokinetics, forensic toxicology, environmental studies, and biological analyses. Bruker’s unique elliptical ion path delivers new levels of performance for LC- and GC-TQ MS.

Ion Trap

Bruker leads the industry in ion trap technology, offering a comprehensive series of systems that enable structural confirmation and screening applications in routine labs, drug quantification and metabolite identification, and post-translational modification (PTM) characterization using electron transfer dissociation (ETD) technology.

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LC-MS

The value and versatility of liquid chromatography (LC) analysis is amplified dramatically when coupled to a mass spectrometry (MS) system. We offer access to a broad range of high performance liquid chromatography (HPLC) solutions through our robust, flexible instruments and powerful, vendor-agnostic software.