LabScape Maintenance Service Agreements

Mechanical/Nanomechanical Testers

Maintenance Service Agreements

Mechanical/Nanomechanical Testers

Mechanical/Nanomechanical Testers

  Essential Access Complete 
Support
1 Telephone support during regular business hours
2 Priority technical assistance (phone/e-mail)
3 Remote desktop support
Repairs
4 Prioritized service
5 Factory parts repair, including labor 10% discount Included Included
6 Access to advanced replacement parts
7 Advance replacement parts/assemblies included 10% discount Included Included
8 On-site repair visit (including travel expenses)* - - Included
9 One-time no-fault coverage (Transducer, Scanner, Sensor) - 25% discount Included
Maintenance
10 Bruker recommended annual maintenance visit
11 Annual software updates
12 Consumables discount 5% discount 10% discount 10% discount
Training
13 Schduled on-line training videos & webinars basic content
14 On-line training videos & webinars premium content login
15 Remote user support and application review
16 Training/Service visit discount 10% discount
15% discount
25% discount

* Requirement for onsite visit determined by Bruker technical support engineer