Returning goods to Bruker

Overview

Here you find information about goods returns to Bruker and documents that may be associated with a return.

 

Return shipments for certain items may require you to complete a Material Clearance Form (former “Declaration of Decontamination” or “Equipment Clearance Form”) to ensure the safety of our staff. You can find out whether the form is required either from the information on the return document enclosed with the shipment or by calling the hotline of the respective Bruker branch.

 

Please ensure that any required Material Clearance Forms are attached to the exterior of the return package (e.g. attached in a postal envelope).

You can find the printable form here.

Please note the following points when returning goods:

  • Indication of a clear reference on each return package (order number or delivery note number)
  • Correct condition indication of each item on return papers (e.g. unused)
  • Indication of a detailed error description when returning defective items
  • Completed Material Clearance Form must be attached to return shipment, if required
  • Returns must be made immediately after service

Bruker Daltonics

Goods returns from non-EU countries without a local Bruker branch directly to factory in Germany also require the provision of a Commercial Invoice issued by the customer.

Please find a template for that Commercial Invoice here.

Contact

Contact for returns in factory in Bremen, Germany: