LabScape Maintenance Service Agreements

Microscopes

Maintenance Service Agreements

AFMs

  Essential Access Complete 
1 Telephone support during regular business hours
2 Remote desktop support
3 Priority technical assistance (phone/e-mail)
Repairs
4 Prioritized service
5 Factory parts repair, including labor 10% discount Included Included
6 Access to advanced replacement parts
7 Advance replacement parts/assemblies included 10% discount Included Included
8 On-site repair visit (including travel expenses)* - - Included
9 One-time no-fault coverage (Transducer, Scanner, Sensor) - 25% discount Included
Maintenance
10 Bruker recommended annual maintenance visit
11 Annual software updates
12 AFM probes discount** 10% discount 15% discount 20% discount
13 Consumables discount 5% discount 10% discount 10% discount
Training
14 Schduled on-line training videos & webinars basic content
15 On-line training videos & webinars premium content login
16 Remote user support and application review
17 Training at Bruker facility 10% discount One Seat Two Seats
18 Training/Service visit discount 10% discount
15% discount
25% discount


* Requirement for onsite visit determined by Bruker technical support engineer

** For a list of eligible probes click here.