LabScape Maintenance Service Agreements

Microscopes

Maintenance Service Agreements

AFMs

AFMs

  Essential Access Complete 
1 Telephone support during regular business hours
2 Remote desktop support
3 Priority technical assistance (phone/e-mail)
Repairs
4 Prioritized service
5 Factory parts repair, including labor 10% discount Included Included
6 Access to advanced replacement parts
7 Advance replacement parts/assemblies included 10% discount Included Included
8 On-site repair visit (including travel expenses)* - - Included
9 One-time no-fault coverage (Transducer, Scanner, Sensor) - 25% discount Included
Maintenance
10 Bruker recommended annual maintenance visit
11 Annual software updates
12 AFM probes discount** 10% discount 15% discount 20% discount
13 Consumables discount 5% discount 10% discount 10% discount
Training
14 Schduled on-line training videos & webinars basic content
15 On-line training videos & webinars premium content login
16 Remote user support and application review
17 Training at Bruker facility 10% discount One Seat Two Seats
18 Training/Service visit discount 10% discount
15% discount
25% discount

* Requirement for onsite visit determined by Bruker technical support engineer

** For a list of eligible probes click here.

 

XRM

XRM

XRM Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour per case 1 hour per case Unlimited
Unlimited
Unlimited
3 PC/Software Update
4 Priority Response
5
Merged Reality (virtual support)


6
Planned Maintenance (recommended by Bruker) -
7
Planned Maintenance Parts
-
8
Verify Radiation Safeties -
9
Parts (excluding X-Ray Source, Detector)
- -10%
10 Labor and Travel - -10%
11 Detector & Source (replacement on normal usage) - -10%
-10%
12 Detector replacement at 5 years - - - -
13 Loaner Equipment (where applicable) - - -
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) -
Option Training - Maintenance or Applications -10% -10%
Option OQ/Validation -10% -10%