Stylus/Optical Profilers
Maintenance Service Agreements
Stylus/Optical Profilers
| Essential | Access | Complete | ||
| Support | ||||
| 1 | Telephone support during regular business hours | ✓ | ✓ | ✓ |
| 2 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ |
| 3 | Remote desktop support | ✓ | ✓ | ✓ |
| Repairs | ||||
| 4 | Prioritized service | ✓ | ✓ | ✓ |
| 5 | Factory parts repair, including labor | 10% discount | Included | Included |
| 6 | Access to advanced replacement parts | ✓ | ✓ | ✓ |
| 7 | Advance replacement parts/assemblies included | 10% discount | Included | Included |
| 8 | On-site repair visit (including travel expenses)* | - | - | Included |
| 9 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | 25% discount | Included |
| Maintenance | ||||
| 10 | Bruker recommended annual maintenance visit | ✓ | ✓ | ✓ |
| 11 | Annual software updates | ✓ | ✓ | ✓ |
| 12 | Consumables discount | 5% discount | 10% discount | 10% discount |
| Training | ||||
| 13 | Schduled on-line training videos & webinars basic content | ✓ | ✓ | ✓ |
| 14 | On-line training videos & webinars premium content login | ✓ | ✓ | ✓ |
| 15 | Remote user support and application review | ✓ | ✓ | ✓ |
| 16 | Training at Bruker facility | 10% discount | One Seat | Two Seats |
| 17 | Training/Service visit discount | 10% discount | 15% discount | 25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer