LabScape Maintenance Service Agreements

Stylus/Optical Profilers

Maintenance Service Agreements

Stylus/Optical Profilers

Stylus/Optical Profilers

  No Coverage Connect Essential Access Complete 
Support
1 Telephone support during regular business hours
2 Priority technical assistance (phone/e-mail)
3 Remote desktop support
4 Advanced merged reality support -
Repairs
5 Prioritized service -
6 Factory parts repair, including labor - 5% discount 10% discount Included Included
7 Access to advanced replacement parts -
8 Advance replacement parts/assemblies included - - 10% discount Included Included
9 On-site repair visit (including travel expenses)* - - - - Included
10 One-time no-fault coverage (Transducer, Scanner, Sensor) - - - 25% discount Included
Maintenance
11 Bruker recommended annual maintenance visit - -
12 Annual software updates -
13 Consumables discount - 5% discount 5% discount 10% discount 10% discount
Training
14 Schduled on-line training videos & webinars basic content -
15 On-line training videos & webinars premium content login -
16 Remote user support and application review -
17 Training at Bruker facility - 5% discount
5% discount One Seat Two Seats
18 Training/Service visit discount - 5% discount
10% discount
15% discount
25% discount

* Requirement for onsite visit determined by Bruker technical support engineer