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Magnetic Resonance
US Application Request
Home
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Helpdesk and Technical Support
Magnetic Resonance
US Application Request
Request for Applications Support
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Title:
Name:
*
Organization/Company:
*
Office Phone:
Lab Phone:
Fax:
E-mail:
*
Please tell us which is the best way to contact you:
Send me an E-mail
Call me at my Lab
Call me at my Office
Send me a Fax
right fieldset
Technical Information:
Please give us some information about the instrument you are currently working with:
Please give us your
System ID
number, if known:
This can be found mainly on newer Avance systems inside the front console door(s) on the right frame above the center hinge.
It should be an eight-character value beginning with "BH". This is also referred to as the System Order number.
Type of Spectrometer:
*
Please select...
Avance NEO
Avance-III HD
Avance-III
Avance-II (SGU)
Avance-I (SGU)
Avance DMX
Avance DRX
Avance DPX
Avance DSX
MSL
Other
Basic 1H Frequency:
*
1000
950
900
850
800
750
700
600
500
400
360
300
270
250
200
100
80
Type of Computer:
*
PC Windows
PC Linux
Macintosh
Other
Operating System:
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
Windows 2000
Windows NT 4.0
Linux CentOS 7
Linux CentOS 5
Linux RHEL 4.0
Linux RHEL 3.0
Linux RH 7.3
Linux RH 7.1
Other
What Software are you running?
*
Topspin 4.x
TopSpin 3.5
TopSpin 3.2
TopSpin 3.0
TopSpin 2.1
TopSpin 2.0
TopSpin 1.x
XWINNMR
Other
Patchlevel:
*
Tell us about your problem:
Define the state of your instrument:
Up
Partially Up
Down
Specifiy a category for the problem:
Acquisition
Automation
Processing
Plotting
Analysis
File Handling
AU programs
Short problem description:
Detailed problem description:
If possible include the exact text of error messages. On UNIX systems they can appear in error windows of the software itself, in the window where the software was started, or in the "console" window.
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Submit your request
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