Testimonial Harpreet
I began my Bruker journey in 2006 as a Field Service Engineer, joining straight from graduate school. It was an exciting start—filled with travel, hands-on learning, and constant challenges. In those early years, I built a strong technical foundation, honed customer-facing skills, and learned to think critically under pressure. That role taught me to solve complex problems independently while staying closely connected to a collaborative team.
Driven to deepen my expertise, I pursued a Ph.D., which allowed me to explore scientific questions in greater depth and sharpened my ability to think strategically. That experience gave me new perspectives I later brought into leadership roles at Bruker.
One of those roles was as Service Supervisor for the U.S. Central Service Territory, where I focused on driving efficiency, mentoring team members, and enhancing service delivery. By streamlining workflows and strengthening training programs, we improved both response times and customer satisfaction.
Today, I serve as Service Manager for the Preclinical Product Line in the Americas, leading service strategy, support, and operations for the PCI portfolio across the region. My focus is on ensuring exceptional service delivery, elevating team performance, and aligning service operations with broader business objectives.
Nearly two decades with Bruker have brought continuous growth, learning, and impact. I’m proud of what we've achieved, the relationships I’ve built, and the ongoing opportunity to contribute to innovation and excellence in service.
- Books or Movies? Books—especially nonfiction, historical accounts, and biographies.
- Morning Person or Night Owl? Definitely a morning person.
- Name one thing that you cannot live without? My family.
- What is your favorite thing to do when you are not working for Bruker? Watching football, biking, running, walking outdoors, and cooking.
- Favorite food? Anything my wife makes—it’s always the best.
- What is your motivation in life? I’m driven by setting meaningful goals and seeing real progress—whether it’s completing a project, leading a team, or reaching a new milestone. That sense of achievement keeps me going.
- Superpower you would choose? Teleportation. With great power comes great responsibility.
