Diffractometers and X-ray Microscopes - Maintenance Service Agreements
Maintenance Service Agreements
Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit your operational needs and budget.
- Remote support and diagnostics
- Virtual support including MicroSoft HoloLens
- Planned and pro-active instrument maintenance
- Unlimited on-site repairs
- Original parts and supplies
- Dedicated on-site or factory training
- Targeted application support
- State-of-the art compliance services
- Comprehensive software services
X-Ray Diffractometers
| Floor Standing Systems | Connect | Essential | Access | Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1 Hour | 1 Hour | 2 case limit | Unlimited | Unlimited |
| 3 | Bruker Software Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Virtual Engineer (Augmented Reality Support) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 | Planned Maintenance Parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 | Parts (excluding X-Ray Source, Detector) | - | - | ✓ | ✓ | ✓ |
| 10 | Labor and Travel - One on-site call | - | - | ✓ | - | - |
| 11 | Labor and Travel - Unlimited on-site calls | - | - | - | ✓ | ✓ |
| 12 | Detector (normal usage) | - | - | Option | ✓ | ✓ |
| 13 | Anodes, X-Ray Source (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 14 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| 15 | Additional Planned Maintenance calls | - | Option | Option | Option | Option |
| 16 | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | - | Option | Option | Option |
| 17 | Training - Maintenance or Applications | -10% | -10% | -10% | -10% | -10% |
| 18 | OQ/Validation | - | Option | Option | Option | Option |
| 19 | 24/7/365 Response | - | - | Option | Option | Option |
*24/48 Option only available for eligible systems.
| Benchtop Systems | Connect | Essential | Access | Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1 hour | 1 hour | 2 case limit | Unlimited | Unlimited |
| 3 | Bruker Software Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Virtual Engineer (Augmented Reality Support) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 | Planned Maintenance Parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 | Depot/Factory Repair | - | - | ✓ | ✓ | ✓ |
| 10 | Parts (excluding X-Ray Source) | - | - | ✓ | ✓ | ✓ |
| 11 | Labor and Travel - One on-site call | - | - | - | ✓ | - |
| 12 | Labor and Travel - Unlimited on-site calls | - | - | - | - | ✓ |
| 13 | Tubes, Anodes, Laser (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 14 | Additional Planned Maintenance calls | - | Option | Option | Option | Option |
| 15 | Training - Maintenance or Applications | -10% | -10% | -10% | -10% | -10% |
| 16 | OQ/Validation | - | Option | Option | Option | Option |
*24/48 Option only available for eligible systems.
XRM
| XRM | Connect | Essential | Access | Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1 hour per case | 1 hour per case | Unlimited | Unlimited | Unlimited |
| 3 | Bruker Software Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Virtual Engineer (Augmented Reality Support) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 | Planned Maintenance Parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 | Parts (excluding X-Ray Source, Detector) | - | - | ✓ | ✓ | ✓ |
| 10 | Labor and Travel | - | - | ✓ | ✓ | ✓ |
| 11 | Detector & Source (replacement on normal usage) | - | -10% | -10% | ✓ | ✓ |
| 12 | Detector & Source replacement at 5 years | - | - | - | - | ✓ |
| 13 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| 14 | Additional Planned Maintenance calls | - | Option | Option | Option | Option |
| 15 | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | - | Option | Option | Option |
| 16 | Training - Maintenance or Applications | -10% | -10% | -10% | -10% | -10% |
| 17 | OQ/Validation | - | Option | Option | Option | Option |
