LabScape Maintenance Service Agreements

Diffractometers and X-ray Microscopes

Maintenance Service Agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit your operational needs and budget.

  • Remote support and diagnostics
  • Virtual support including MicroSoft HoloLens
  • Planned and pro-active instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site or factory training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services
SERVICE CONTRACT PORTFOLIO

X-Ray Diffractometers

Floor Standing Systems Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 Hour
1 Hour 2 case limit Unlimited
Unlimited
3 PC/Software Update
4 Priority Response
5 Virtual Engineer (Augmented Reality Support)
6 Planned Maintenance (recommended by Bruker) -
7 Planned Maintenance Parts
-
8 Verify Radiation Safeties -
9 Parts (excluding X-Ray Source, Detector)
- -
10 Labor and Travel - One on-site call - - - -
11 Labor and Travel - Unlimited on-site calls - - -
12 Detector (normal usage) - -
Option
13 Anodes, X-Ray Source (replacement on normal usage) - -10% -10% -10%
14 Loaner Equipment (where applicable) - - -
15 Consumable Parts - - - -
16 Additional Planned Maintenance calls - Option Option Option Option
17 Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) - - Option Option Option
18 Training - Maintenance or Applications -10% -10% -10% -10% -10%
19 OQ/Validation - Option Option Option Option
20 24/7/365 Response - - Option Option Option

*24/48 Option only available for eligible systems.

Benchtop Systems Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour 1 hour 2 case limit
Unlimited
Unlimited
3 PC/Software Update
4 Priority Response
5
Virtual Engineer (Augmented Reality Support)


6
Planned Maintenance (recommended by Bruker) -
7
Planned Maintenance Parts
-
8
Verify Radiation Safeties -
9
Depot/Factory Repair - -
10 Parts (excluding X-Ray Source)
- -
11 Labor and Travel - One on-site call - - - -
12 Labor and Travel - Unlimited on-site calls - - - -
13 Tubes, Anodes, Laser (replacement on normal usage) - -10% -10% -10%
14 Consumable Parts - - - -
15 Additional Planned Maintenance calls - Option Option Option Option
16 Training - Maintenance or Applications -10% -10% -10% -10% -10%
17 OQ/Validation - Option Option Option Option

*24/48 Option only available for eligible systems.

XRM

XRM Connect Essential
Access
Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support
1 hour per case 1 hour per case Unlimited
Unlimited
Unlimited
3 PC/Software Update
4 Priority Response
5
Virtual Engineer (Augmented Reality Support)


6
Planned Maintenance (recommended by Bruker) -
7
Planned Maintenance Parts
-
8
Verify Radiation Safeties -
9
Parts (excluding X-Ray Source, Detector)
- -
10 Labor and Travel - -
11 Detector & Source (replacement on normal usage) - -10%
-10%
12 Detector replacement at 5 years - - - -
13 Loaner Equipment (where applicable) - - -
14 Additional Planned Maintenance calls - Option Option Option Option
15 Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) - - Option Option Option
16 Training - Maintenance or Applications -10% -10% -10% -10% -10%
17 OQ/Validation - Option Option Option Option