Maintenance Service Agreements
Bruker LabScape maintenance agreements offer solutions to fit and match individual customer requirements to ensure the highest standards of reliability and productivity.
NMR
Bruker Magnetic Resonance
| Factory warranty |
Complete Warranty |
Connect | Essential | Complete | ||
| 1 | Remote Desktop Support (1st Hour per case) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | PC/Software/Firmware Update | ✓ | ✓ | ✓ | ✓ | |
| 3 | Remote Monitoring (*) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | |
| 5 | Remote Desktop Support (2 Hours per case) | ✓ | ✓ | ✓ | ||
| 6 | Planned Maintenance and Operational Qualification | ✓ | ✓ | ✓ | ||
| 7 | Planned Maintenance Wear and Tear Parts | ✓ | ✓ | ✓ | ||
| 8 | Enhanced Priority Response | ✓ | ✓ | ✓ | ||
| 9 | Remote Desktop Support (unlimited calls) | ✓ | ✓ | |||
| 10 | Labor, Travel and Parts (unlimited) | ✓ | ✓ | ✓ | ||
| 11 | Loaner Equipment (where applicable) | ✓ | ✓ | |||
| 12 | Premium Priority on-site response | ✓ | ✓ | ✓ | ||
| 13 Option | Consumable Parts (Subscription Plan) | ✓ | ✓ | ✓ | ||
| 14 Option | Training – Application support (Optional) | ✓ | ✓ | ✓ | ||
| 15 Option | Compliance for Regulated Market | ✓ | ✓ | ✓ | ||
| Additional service for systems with Superconducting Magnets | ||||||
| 16 | Quench Recovery | ✓ | ✓ | ✓ | ✓ | ✓ |
| 17 | Cryogenics for Planned Maintenance | |||||
| 18 | Lifetime guarantee on magnet | ✓ | ✓ | |||
Mass Spectrometry
MALDI Biotyper systems
| MALDI Biotyper MSA portfolio | No Contract | Essential | Complete | Complete 48 | Complete 24 | Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass SW Upgrades (library not included) | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) |
- | Discount | ✓ | ✓ | ✓ | ✓ |
| 9 | Consumables & Compass Library Upgrades | - | currently no fixed discount offered for MBT consumables | ||||
| 10 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | ✓ | ✓ | - |
| 11 | Loaner Equipment | - | - | - | - | ✓** | - |
| 12 | Priority On-Site Response | - | - | - | <48h | <24h | - |
| 13 | Operation Training or Applications Training | - | Discount | Premium Discount | Premium Discount | Premium Discount | Discount |
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
**) Not available at all Bruker Locations
timsTOF flex systems
| timsTOF flex MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) |
- | Discount | Discount | Discount | included (max 1 Laser p.a.) |
included (max 1 Laser p.a.) |
Discount | included (max 1 Laser p.a.) |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
| 15 | (Additional) Replacement Laser - DPSS Laser / MALDI-2 Laser |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
timsTOF pro / classic
| timsTOF Pro / classic MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
maXis, impact, compact
| maXis, impact, compact MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
rapifleX
| maXis, impact, compact MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
| 15 | (Additional) Replacement Laser | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
Autoflex, Ultraflex, Microflex LRF systems
| Autoflex, ultraflex, microflex MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
GC/LC TQ systems
| GC/LC TQ systems MSA portfolio | No Contract | Essential | Access | Complete | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | ✓ | Discount | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
ESI Ion trap systems
| ESI Ion trap MSA portfolio | No Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | ✓ | ✓ | 15% discount |
✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | ✓ | ✓ | - | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | ✓ | - | - |
| 12 | Loaner Equipment | - | - | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | - | ✓ | - | - |
| 14 | Operation Training or Applications Training | - | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
SPR systems
| SPR MSA portfolio | No Contract | Essential | Complete | Complete 48 | Complete Warranty Extension* |
|
| 1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ |
| 3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ |
| 4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ |
| 5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | - |
| 7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ |
| 8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | ✓ | ✓ | ✓ |
| 9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | ✓ | ✓ | ✓ |
| 10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Premium Discount | Premium Discount | Premium Discount |
| 11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | ✓ | - |
| 12 | Loaner Equipment | - | - | - | - | - |
| 13 | Priority On-Site Response <48h | - | - | - | ✓ | - |
| 14 | Operation Training or Applications Training | - | Discount | Premium Discount | Premium Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
Preclinical Imaging
Bruker Preclinical Imaging
| Factory warranty |
Complete Warranty |
Connect | Essential | Complete | ||
| 1 | Remote Desktop Support (1st Hour per case) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | PC/Software/Firmware Update | ✓ | ✓ | ✓ | ✓ | |
| 3 | Remote Monitoring (*) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | |
| 5 | Remote Desktop Support (2 Hours per case) | ✓ | ✓ | ✓ | ||
| 6 | Planned Maintenance and Operational Qualification | ✓ | ✓ | ✓ | ||
| 7 | Planned Maintenance Wear and Tear Parts | ✓ | ✓ | ✓ | ||
| 8 | Enhanced Priority Response | ✓ | ✓ | ✓ | ||
| 9 | Remote Desktop Support (unlimited calls) | ✓ | ✓ | |||
| 10 | Labor, Travel and Parts (unlimited) | ✓ | ✓ | ✓ | ||
| 11 | Loaner Equipment (where applicable) | ✓ | ✓ | |||
| 12 | Premium Priority on-site response | ✓ | ✓ | ✓ | ||
| 13 Option | Consumable Parts (Subscription Plan) | ✓ | ✓ | ✓ | ||
| 14 Option | Training – Application support (Optional) | ✓ | ✓ | ✓ | ||
| 15 Option | Compliance for Regulated Market | ✓ | ✓ | ✓ | ||
| Additional service for systems with Superconducting Magnets | ||||||
| 16 | Quench Recovery | ✓ | ✓ | ✓ | ✓ | ✓ |
| 17 | Cryogenics for Planned Maintenance | |||||
| 18 | Lifetime guarantee on magnet | ✓ | ✓ | |||
X-Ray Diffraction
X-Ray Diffractors
| Floor Standing Systems | Connect | Essential |
Access |
Access+ | Complete | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 10 | Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
| 11 | Labor and Travel - One on-site call | - | - | ✓ | - | - |
| 12 | Labor and Travel - Unlimited on-site calls | - | - | - | ✓ | ✓ |
| 13 | Detector (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
| 14 | Anodes, X-Ray Source (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 15 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
| Option | Training - Maintenance or Applications | -10% | -10% | ✓ | ✓ | ✓ |
| Option | OQ/Validation | -10% | -10% | ✓ | ✓ | ✓ |
| Option | 24/7/365 Response | ✓ | ✓ | ✓ | ||
*24/48 Option only available for eligible systems.
| Benchtop Systems | Connect | Essential |
Access |
Access+ | Complete | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 10 | Depot/Factory Repair | - | -10% | ✓ | ✓ | ✓ |
| 11 | Parts (excluding X-Ray Source) |
- | -10% |
✓ | ✓ | ✓ |
| 12 | Labor and Travel - One on-site call | - | - | - | ✓ | - |
| 13 | Labor and Travel - Unlimited on-site calls | - | - | - | - | ✓ |
| 14 | Tubes, Anodes, Laser (replacement on normal usage) | - | - | -10% | -10% | ✓ |
| 15 | Consumable Parts | - | - | - | - | ✓ |
| Option | Additional Planned Maintenance calls | - | ✓ | ✓ | - | ✓ |
| Option | Training - Maintenance or Applications | -10% | -10% | ✓ | - | ✓ |
| Option | OQ/Validation | -10% | -10% | ✓ | - | ✓ |
*24/48 Option only available for eligible systems.
| XRM | Connect | Essential |
Access |
Access+ | Complete | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 10 | Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
| 11 | Labor and Travel | - | -10% | ✓ | ✓ | ✓ |
| 12 | Detector & Source (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
| 13 | Detector replacement at 5 years | - | - | - | - | ✓ |
| 14 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
| Option | Training - Maintenance or Applications | -10% | -10% | ✓ | ✓ | ✓ |
| Option | OQ/Validation | -10% | -10% | ✓ | ✓ | ✓ |
Elemental Analyzers
Elemental Analyzers
| Proposal | No Contract | Extended Warranty | Connect | Essential |
Access |
Complete | |
| 1 | Telephone Support during standard office hours for simple questions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Technical Support ( Desktop or Augmented Reality – Virtual Engineer)* |
30min per case | 30min per case |
Up to 2 hours per case, 2 calls/year | Up to 4 hours per case, 2 calls/year |
Up to 4 hours | Unlimited |
| 3 | Software Update | ✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Verify Radiation Safeties (when applicable) | - | - | - | During PM | During PM | During PM |
| 6 | LMS On-Line Learning Content | - | - | - | ✓ |
✓ |
✓ |
| 7 | Parts | - | ✓ |
10% discount | 20% discount | Included | Included |
| 8 | Performance Test and Certification | - | - | - | - | 1x per year | 1x per year |
| 9 | Accessories or hardware upgrade | - | - | 5% discount |
10% discount | 10% discount | 10% discount |
| 10 | Consumable Parts | - | - | 5% discount | 5% discount | 5% discount | 5% discount |
| 11 | Training - user training or applications training discount | - | - | 10% discount | 20% discount | 30% discount | 40% discount |
| 12 | Accidental damage | - | - | - | - | One-time 50% discount | One-time covered |
| Option | Loaner Equipment (depending on availability) |
- | - | Special agreement | |||
AFMs
AFMs
| No Coverage | Connect | Essential | Access | Complete | ||
| Support | ||||||
| 1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Priority technical assistance (phone/e-mail) | - | ✓ | ✓ | ✓ | ✓ |
| 4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
| Repairs | ||||||
| 5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
| 6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
| 7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
| 9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
| 10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
| Maintenance | ||||||
| 11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
| 12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
| 13 | AFM probes discount** | - | 5% discount | 10% discount | 15% discount | 20% discount |
| 14 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
| Training | ||||||
| 15 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
| 16 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
| 17 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
| 18 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
| 19 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer
** For a list of eligible probes click here.
Stylus/Optical Profilers
Stylus/Optical Profilers
| No Coverage | Connect | Essential | Access | Complete | ||
| Support | ||||||
| 1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
| Repairs | ||||||
| 5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
| 6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
| 7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
| 9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
| 10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
| Maintenance | ||||||
| 11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
| 12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
| 13 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
| Training | ||||||
| 14 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
| 15 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
| 16 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
| 17 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
| 18 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer
Mechanical/Nanomechanical Testers
Mechanical/Nanomechanical Testers
| No Coverage | Connect | Essential | Access | Complete | ||
| Support | ||||||
| 1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
| Repairs | ||||||
| 5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
| 6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
| 7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
| 9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
| 10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
| Maintenance | ||||||
| 11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
| 12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
| 13 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
| Training | ||||||
| 14 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
| 15 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
| 16 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
| 17 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
| 18 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer