Factory warranty |
Complete Warranty |
Connect | Essential | Complete | ||
1 | Remote Desktop Support (1st Hour per case) | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | PC/Software/Firmware Update | ✓ | ✓ | ✓ | ✓ | |
3 | Remote Monitoring (*) | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | |
5 | Remote Desktop Support (2 Hours per case) | ✓ | ✓ | ✓ | ||
6 | Planned Maintenance and Operational Qualification | ✓ | ✓ | ✓ | ||
7 | Planned Maintenance Wear and Tear Parts | ✓ | ✓ | ✓ | ||
8 | Enhanced Priority Response | ✓ | ✓ | ✓ | ||
9 | Remote Desktop Support (unlimited calls) | ✓ | ✓ | |||
10 | Labor, Travel and Parts (unlimited) | ✓ | ✓ | ✓ | ||
11 | Loaner Equipment (where applicable) | ✓ | ✓ | |||
12 | Premium Priority on-site response | ✓ | ✓ | ✓ | ||
13 Option | Consumable Parts (Subscription Plan) | ✓ | ✓ | ✓ | ||
14 Option | Training – Application support (Optional) | ✓ | ✓ | ✓ | ||
15 Option | Compliance for Regulated Market | ✓ | ✓ | ✓ | ||
Additional service for systems with Superconducting Magnets | ||||||
16 | Quench Recovery | ✓ | ✓ | ✓ | ✓ | ✓ |
17 | Cryogenics for Planned Maintenance | |||||
18 | Lifetime guarantee on magnet | ✓ | ✓ |
MALDI Biotyper MSA portfolio | No Contract | Essential | Complete | Complete 48 | Complete 24 | Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass SW Upgrades (library not included) | - | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) |
- | Discount | ✓ | ✓ | ✓ | ✓ |
9 | Consumables & Compass Library Upgrades | - | currently no fixed discount offered for MBT consumables | ||||
10 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | ✓ | ✓ | - |
11 | Loaner Equipment | - | - | - | - | ✓** | - |
12 | Priority On-Site Response | - | - | - | <48h | <24h | - |
13 | Operation Training or Applications Training | - | Discount | Premium Discount | Premium Discount | Premium Discount | Discount |
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
**) Not available at all Bruker Locations
timsTOF flex MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) |
- | Discount | Discount | Discount | included (max 1 Laser p.a.) |
included (max 1 Laser p.a.) |
Discount | included (max 1 Laser p.a.) |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
15 | (Additional) Replacement Laser - DPSS Laser / MALDI-2 Laser |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
timsTOF Pro / classic MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
maXis, impact, compact MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
maXis, impact, compact MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
15 | (Additional) Replacement Laser | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
Autoflex, ultraflex, microflex MSA portfolio | No Contract | Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | Discount | ✓ | ✓ | Discount | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
GC/LC TQ systems MSA portfolio | No Contract | Essential | Access | Complete | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | ✓ | Discount | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | - | - |
12 | Loaner Equipment | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
ESI Ion trap MSA portfolio | No Contract | Essential | Access | Complete | Complete 48 | Factory Warranty Extension* |
Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | 1 PM / Year | - | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | Discount | ✓ | ✓ | 15% discount |
✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | - | ✓ | ✓ | - | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Discount | Premium Discount | Premium Discount | Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | - | ✓ | - | - |
12 | Loaner Equipment | - | - | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | - | ✓ | - | - |
14 | Operation Training or Applications Training | - | Discount | Discount | Premium Discount | Premium Discount | Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
SPR MSA portfolio | No Contract | Essential | Complete | Complete 48 | Complete Warranty Extension* |
|
1 | Telephone Support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1h per case | ✓ | ✓ | ✓ | ✓ |
3 | Augmented Reality – Virtual Engineer | 1h per case | ✓ | ✓ | ✓ | ✓ |
4 | Compass & Data Analysis SW Upgrades | - | ✓ | ✓ | ✓ | ✓ |
5 | Priority Hotline Response | - | ✓ | ✓ | ✓ | ✓ |
6 | Planned Maintenance work & parts (PM) | - | 1 PM / Year | 1 PM / Year | 1 PM / Year | - |
7 | Unlimited Repair Visits incl spare parts | - | Discount | ✓ | ✓ | ✓ |
8 | Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) | - | Discount | ✓ | ✓ | ✓ |
9 | Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) |
- | - | ✓ | ✓ | ✓ |
10 | Consumables / Postprocessing SW licenses & Upgrades |
- | Discount | Premium Discount | Premium Discount | Premium Discount |
11 | Operational Qualification / Performance Validation (OQ/PV) |
- | - | - | ✓ | - |
12 | Loaner Equipment | - | - | - | - | - |
13 | Priority On-Site Response <48h | - | - | - | ✓ | - |
14 | Operation Training or Applications Training | - | Discount | Premium Discount | Premium Discount | Discount |
Service Contract „LabScape Complete 24“ not available for LSc systems
*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase
Factory warranty |
Complete Warranty |
Connect | Essential | Complete | ||
1 | Remote Desktop Support (1st Hour per case) | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | PC/Software/Firmware Update | ✓ | ✓ | ✓ | ✓ | |
3 | Remote Monitoring (*) | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | |
5 | Remote Desktop Support (2 Hours per case) | ✓ | ✓ | ✓ | ||
6 | Planned Maintenance and Operational Qualification | ✓ | ✓ | ✓ | ||
7 | Planned Maintenance Wear and Tear Parts | ✓ | ✓ | ✓ | ||
8 | Enhanced Priority Response | ✓ | ✓ | ✓ | ||
9 | Remote Desktop Support (unlimited calls) | ✓ | ✓ | |||
10 | Labor, Travel and Parts (unlimited) | ✓ | ✓ | ✓ | ||
11 | Loaner Equipment (where applicable) | ✓ | ✓ | |||
12 | Premium Priority on-site response | ✓ | ✓ | ✓ | ||
13 Option | Consumable Parts (Subscription Plan) | ✓ | ✓ | ✓ | ||
14 Option | Training – Application support (Optional) | ✓ | ✓ | ✓ | ||
15 Option | Compliance for Regulated Market | ✓ | ✓ | ✓ | ||
Additional service for systems with Superconducting Magnets | ||||||
16 | Quench Recovery | ✓ | ✓ | ✓ | ✓ | ✓ |
17 | Cryogenics for Planned Maintenance | |||||
18 | Lifetime guarantee on magnet | ✓ | ✓ |
Floor Standing Systems | Connect | Essential |
Access |
Access+ | Complete | |
1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
10 | Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
11 | Labor and Travel - One on-site call | - | - | ✓ | - | - |
12 | Labor and Travel - Unlimited on-site calls | - | - | - | ✓ | ✓ |
13 | Detector (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
14 | Anodes, X-Ray Source (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
15 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
Option | Training - Maintenance or Applications | -10% | -10% | ✓ | ✓ | ✓ |
Option | OQ/Validation | -10% | -10% | ✓ | ✓ | ✓ |
Option | 24/7/365 Response | ✓ | ✓ | ✓ |
*24/48 Option only available for eligible systems.
Benchtop Systems | Connect | Essential |
Access |
Access+ | Complete | |
1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
10 | Depot/Factory Repair | - | -10% | ✓ | ✓ | ✓ |
11 | Parts (excluding X-Ray Source) |
- | -10% |
✓ | ✓ | ✓ |
12 | Labor and Travel - One on-site call | - | - | - | ✓ | - |
13 | Labor and Travel - Unlimited on-site calls | - | - | - | - | ✓ |
14 | Tubes, Anodes, Laser (replacement on normal usage) | - | - | -10% | -10% | ✓ |
15 | Consumable Parts | - | - | - | - | ✓ |
Option | Additional Planned Maintenance calls | - | ✓ | ✓ | - | ✓ |
Option | Training - Maintenance or Applications | -10% | -10% | ✓ | - | ✓ |
Option | OQ/Validation | -10% | -10% | ✓ | - | ✓ |
*24/48 Option only available for eligible systems.
XRM | Connect | Essential |
Access |
Access+ | Complete | |
1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support |
1 hour per case | 1 hour per case | ✓ | ✓ | ✓ |
3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Remote Desktop Support (unlimited) | ✓ | ✓ | ✓ | ✓ | ✓ |
6 | Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
7 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
8 | Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
9 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
10 | Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
11 | Labor and Travel | - | -10% | ✓ | ✓ | ✓ |
12 | Detector & Source (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
13 | Detector replacement at 5 years | - | - | - | - | ✓ |
14 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
Option | Training - Maintenance or Applications | -10% | -10% | ✓ | ✓ | ✓ |
Option | OQ/Validation | -10% | -10% | ✓ | ✓ | ✓ |
Proposal | No Contract | Extended Warranty | Connect | Essential |
Access |
Complete | |
1 | Telephone Support during standard office hours for simple questions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Technical Support ( Desktop or Augmented Reality – Virtual Engineer)* |
30min per case | 30min per case |
Up to 2 hours per case, 2 calls/year | Up to 4 hours per case, 2 calls/year |
Up to 4 hours | Unlimited |
3 | Software Update | ✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | - | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Verify Radiation Safeties (when applicable) | - | - | - | During PM | During PM | During PM |
6 | LMS On-Line Learning Content | - | - | - | ✓ |
✓ |
✓ |
7 | Parts | - | ✓ |
10% discount | 20% discount | Included | Included |
8 | Performance Test and Certification | - | - | - | - | 1x per year | 1x per year |
9 | Accessories or hardware upgrade | - | - | 5% discount |
10% discount | 10% discount | 10% discount |
10 | Consumable Parts | - | - | 5% discount | 5% discount | 5% discount | 5% discount |
11 | Training - user training or applications training discount | - | - | 10% discount | 20% discount | 30% discount | 40% discount |
12 | Accidental damage | - | - | - | - | One-time 50% discount | One-time covered |
Option | Loaner Equipment (depending on availability) |
- | - | Special agreement |
No Coverage | Connect | Essential | Access | Complete | ||
Support | ||||||
1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Priority technical assistance (phone/e-mail) | - | ✓ | ✓ | ✓ | ✓ |
4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
Repairs | ||||||
5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
Maintenance | ||||||
11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
13 | AFM probes discount** | - | 5% discount | 10% discount | 15% discount | 20% discount |
14 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
Training | ||||||
15 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
16 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
17 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
18 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
19 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer
** For a list of eligible probes click here.
No Coverage | Connect | Essential | Access | Complete | ||
Support | ||||||
1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
Repairs | ||||||
5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
Maintenance | ||||||
11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
13 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
Training | ||||||
14 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
15 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
16 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
17 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
18 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer
No Coverage | Connect | Essential | Access | Complete | ||
Support | ||||||
1 | Telephone support during regular business hours | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ | ✓ | ✓ |
3 | Remote desktop support | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Advanced merged reality support | - | ✓ | ✓ | ✓ | ✓ |
Repairs | ||||||
5 | Prioritized service | - | ✓ | ✓ | ✓ | ✓ |
6 | Factory parts repair, including labor | - | 5% discount | 10% discount | Included | Included |
7 | Access to advanced replacement parts | - | ✓ | ✓ | ✓ | ✓ |
8 | Advance replacement parts/assemblies included | - | - | 10% discount | Included | Included |
9 | On-site repair visit (including travel expenses)* | - | - | - | - | Included |
10 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | - | - | 25% discount | Included |
Maintenance | ||||||
11 | Bruker recommended annual maintenance visit | - | - | ✓ | ✓ | ✓ |
12 | Annual software updates | - | ✓ | ✓ | ✓ | ✓ |
13 | Consumables discount | - | 5% discount | 5% discount | 10% discount | 10% discount |
Training | ||||||
14 | Schduled on-line training videos & webinars basic content | - | ✓ | ✓ | ✓ | ✓ |
15 | On-line training videos & webinars premium content login | - | ✓ | ✓ | ✓ | ✓ |
16 | Remote user support and application review | - | ✓ | ✓ | ✓ | ✓ |
17 | Training at Bruker facility | - | 5% discount |
5% discount | One Seat | Two Seats |
18 | Training/Service visit discount | - | 5% discount |
10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer