Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
LabScape™ - Service & Lifecycle Support Brochure
Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:
LabScape Connect - Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.
LabScape Essential - Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.
LabScape Access - Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.
LabScape Complete - All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time
LabScape Complete 48 - All the support you need within 48 hours. A VIP package including guaranteed on-site response within 48 hours to resolve the problem before it affects your business.
| Remote Services | LabScape Connect |
LabScape Essential |
LabScape Access |
LabScape Complete |
LabScape Complete 48 |
| Remote Monitoring* | ✓ | ✓ | ✓ | ✓ | ✓ |
| Unlimited Priority Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Software services | |||||
| Compass & Data Analysis SW Upgrades | ✓ | ✓ | ✓ | ✓ | ✓ |
| Postprocessing SW Licenses & Upgrades** | discount | discount | premium discount | premium discount | |
| Upgrade of Postprocessing Software** | 1 Voucher p.a | 1 Voucher p.a | |||
| Regular Maintenance | |||||
| Regular Maintenance Work and Parts | ✓ | ✓ | ✓ | ✓ | |
| On-site Repair Services and Parts | |||||
| Unlimited Repair Visits incl. Spare Parts | ✓ | ✓ | ✓ | ||
| Wear and Tear Part Replacement | discount | discount | discount |
✓ | ✓ |
| Loaner Equipment* | ✓ | ||||
| Compliance Services | |||||
| Operational Qualification / Perform. Validation | included | ||||
| On-site Response Service Level | |||||
| On-site Response | 3-5 business days | 3-5 business days | 2nd business day | ||
| Additional benefits | |||||
| Consumable Parts | discount | discount | discount | premium discount | premium discount |
| Operation Training or Applications Training | discount | discount | discount | premium discount | premium discount |