Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
Following LabScape Maintenance Service Agreements available for selected MS, LC and GC instruments:
Overview of contracts starting from LabScape Connect
LabScape™ - Service & Lifecycle Support Brochure
Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:
LabScape Connect - Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.
LabScape Essential - Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.
LabScape Access - Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.
LabScape Complete - All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time
LabScape Complete 48 - All the support you need within 48 hours. A VIP package including guaranteed on-site response within 48 hours to resolve the problem before it affects your business.
|Unlimited Priority Remote Support||✓||✓||✓||✓||✓|
|Compass & Data Analysis SW Upgrades||✓||✓||✓||✓||✓|
|Postprocessing SW Licenses & Upgrades**||discount||discount||premium discount||premium discount|
|Upgrade of Postprocessing Software**||1 Voucher p.a||1 Voucher p.a|
|Regular Maintenance Work and Parts||✓||✓||✓||✓|
|On-site Repair Services and Parts|
|Unlimited Repair Visits incl. Spare Parts||✓||✓||✓|
|Wear and Tear Part Replacement||discount||discount||discount
|Operational Qualification / Perform. Validation||included|
|On-site Response Service Level|
|On-site Response||3-5 business days||3-5 business days||2nd business day|
|Consumable Parts||discount||discount||discount||premium discount||premium discount|
|Operation Training or Applications Training||discount||discount||discount||premium discount||premium discount|