Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
Following LabScape Maintenance Service Agreements available for selected MS, LC and GC instruments:
Overview of contracts starting from LabScape Connect
LabScape™ - Service & Lifecycle Support Brochure
Choose one of the following LabScape Maintenance Service Agreements available for instruments used for microbiology and diagnostics:
LabScape Essential – Ensure peak performance. A combination of remote support and regular annual maintenance helps you operate your instrument under optimal conditions.
LabScape Complete – All support you need. A comprehensive solution providing
comprehensive service including spare, wear and tear parts which helps you avoid instrument failures, costly repairs and down time.
LabScape Complete 48 – All the support you need within 48 hours. A package including guaranteed on-site response within two business days to resolve the problem before it affects your business.
LabScape Complete 24 – High-availability services within 24 hours. A VIP package
for time-critical operations with all services and a guaranteed next-business-day on-site response.*
|Unlimited Priority Remote Support||✓||✓||✓||✓|
|Augmented Reality – Virtual Engineer||✓||✓||✓||✓|
|MBT Compass SW and Library Upgrades||✓||✓||✓||✓|
|Regular Maintenance Work and Parts||✓||✓||✓||✓|
|On-site Repair Services and Parts|
|Unlimited Repair Visits incl. Spare Parts||discount||✓||✓||✓|
|Wear and Tear Part Replacement||discount||✓||✓||✓|
|Operational Qualification / Performance. Validation||✓|
|On-site Response Service Level|
|On-site Response||3-5 business
|2nd business day||next business day|
|Operation Training or Applications Training||discount||premium discount||premium discount||premium discount|
* Not available at al l Bruker Locations.