Labscape Maintenance Service Agreements

Microbiology & Diagnostics

Maintenance Service Agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:

  • Fast response and maximum uptime
  • Latest software and libraries
  • Modern remote support and diagnostics
  • Regular instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site training
  • Targeted application support
  • State-of-the-art compliance services
  • Comprehensive software services
  • High-availability services with guaranteed next-business-day on-site response



LabScape™ - Service & Lifecycle Support Brochure

Service Agreements

Choose one of the following LabScape Maintenance Service Agreements available for instruments used for microbiology and infection diagnostics:

LabScape Complete – Ensure peak performance. A comprehensive solution providing comprehensive service including spare, wear and tear parts which helps you avoid instrument failures, costly repairs and down time.

LabScape Complete 48 – All the support you need within 48 hours. A package including guaranteed on-site response within two business days to resolve the problem before it affects your business.

LabScape Complete 24 – High-availability services within 24 hours. A VIP package
for time-critical operations with all services and a guaranteed next-business-day on-site response.*

Remote ServicesNo ContractLabScape
Complete
LabScape
Complete 48
LabScape
Complete 24
Unlimited Priority Remote Support 
Augmented Reality – Virtual Engineer 
Software services    
MBT Compass SW and Library Upgrades 
Regular Maintenance    
Regular Maintenance Work and Parts 
On-site Repair Services and Parts    
Unlimited Repair Visits incl. Spare Parts 
Wear and Tear Part Replacement 
Loaner Equipment*   
Compliance Services    
Operational Qualification / Performance. Validation   
On-site Response Service Level    
On-site Response5+ business
days
3-5 business
days
2nd business daynext business day
Additional benefits    
Operation Training or Applications Training premium discountpremium discountpremium discount

* Not available at al l Bruker Locations.