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Service Plan Details

Plan Features PLATINUM GOLD SILVER BRONZE
On-Site Service Unlimited Unlimited 25% Discount 10% Discount
Standard Wear Parts Included Included Included Included
Spare Parts Unlimited Unlimited Unlimited 10% Discount
Travel Unlimited Unlimited 25% Discount 10% Discount
Preventive Maintenance (incl. travel costs) 1 per Year - - 1 per Year
Software Upgrade * * * *
Remote Diagnostics Unlimited Unlimited Unlimited Unlimited
Accessories and Consumables 10% Discount 5% Discount 5% Discount -
Validation Optional - - Optional
Scope of Contract Unlimited Professional Service including on-site, depot repair, remote diagnostics. Unlimited Travel Costs Unlimited services, repairs and parts Includes one preventive maintenance (PM) visit per year to check the overall performance of the complete system and take preventive and corrective measures in order to maintain or restore the maximum efficiency as well as to ensure the future perational reliability of the instrument. Material costs for standard wear parts (exchanged during annual PM service) are included. OPUS software upgrade to most current version, 1 per year to be done during PM visit (hardware excluded). Priority response time. Unlimited Professional Service including on-site, depot repair, remote diagnostics. Unlimited Travel Costs Unlimited services parts OPUS software upgrade to most current version is offered at 50% off list price (hardware excluded) Priority response time. Professional Services and Travel are offered at a 25% discount. Unlimited remote diagnostics. OPUS software upgrade to most current version is offered at 25% off list price (hardware excluded). Professional Services and Travel are offered at a 10% discount. Unlimited remote diagnostics. Service, parts and repairs are offered at a 10% discount. Includes one preventive maintenance (PM) visit per year to check the overall performance of the complete system and take preventive and corrective measures in order to maintain or restore the maximum efficiency as well as to ensure the future operational reliability of the instrument. Material costs for standard wear parts (exchanged during annual PM service) are included.
Add-ons available for Re-validation, Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details) Re-validation, Additional measurement channels, Accessories, Microscopes, Raman Lasers (See contract document for full details)

* Initial software updates only apply to licenses entitled to the current update policy.