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Providing Worry-Free Repairs for Hysitron Instruments

Bruker's Hysitron Support Agreements

Bruker customers are leaders in their respective disciplines, working on cutting-edge research and applications that require peak instrument performance and maximum uptime. Hysitron support agreements are designed to put the cost and responsibility of instrument maintenance on us and let you concentrate on nanomechanical testing. 

 

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Support Agreements Overview Table

Hysitron Support Agreement Features

There are several different components available with Hysitron Support Agreements. Each is designed to provide you with years of worry-free operation.
Our goal is threefold:

  1. 1 - Preventative and predictive actions to ensure the instrument continues to operate within specification.

  2. 2 - Diagnosis and resolution of problems as quickly and efficiently as possible with minimal cost to you.

  3. 3 - Instruction and service to ensure proper procedures are being performed, resulting in more reliable nanomechanical testing results.


Hysitron Support Agreements include all costs of parts and labor as well as priority processing of these repairs. They also include priority technical support via phone and email. We can also utilize new technology for remote operation and troubleshooting of problems in real-time. Software updates are also included in order to ensure your system has the latest capabilities and bug fixes.




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