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Providing Worry-Free Repairs for Hysitron Instruments

Hysitron Standard Support Agreement

All of the items from the Basic Support Agreement are included, as well as several premium services to ensure the minimum downtime.
These additional services include:

  • Annual preventative maintenance visit by a Bruker service engineer to ensure the system is operating within specification and to inspect hardware and system logs to proactively locate possible trouble areas.

  • Loaner equipment supplied for the base system if a repair is expected to take more than our standard two week return expectation.

  • Online access to the Hysitron Knowledge Base Training Videos covering the basic information for setting up, calibrating, operating, and troubleshooting Hysitron instruments.

  • No-fault scanner and transducer repair service in the event of a scanner crash or accident. Bruker will replace the damaged parts once per year for base instruments at no charge to the user, regardless of cause.

 

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Support Agreements Standard Table