LabScape Maintenance Service Agreements

Preclinical Imaging

Maintenance Service Agreements

Preclinical Imaging

Preclinical Imaging

  Factory
warranty
Complete
Warranty
Connect Essential Complete
1 Remote Desktop Support (1st Hour per case)
2 PC/Software/Firmware Update   
3 Remote Monitoring (*)
4 Priority Response  
5 Remote Desktop Support (2 Hours per case)    
6 Planned Maintenance and Operational Qualification    
7 Planned Maintenance Wear and Tear Parts    
8 Enhanced Priority Response    
9 Remote Desktop Support (unlimited calls)      
10 Labor, Travel and Parts (unlimited)    
11 Loaner Equipment  (where applicable)      
12 Premium Priority on-site response    
13 Option Consumable Parts (Subscription Plan)    
14 Option Training – Application support (Optional)    
15 Option Compliance for Regulated Market    
Additional service for systems with Superconducting Magnets
16 Quench Recovery
17 Cryogenics for Planned Maintenance          
18 Lifetime guarantee on magnet