LabScape Maintenance Service Agreements

Elemental Analyzers

Maintenance Service Agreements

Service agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit our operational needs and budget.

  • Remote support and diagnostics
  • Virtual support including MicroSoft HoloLens
  • Planned and pro-active instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site or factory training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services

EDS, WDS, EBSD, SEM Micro-XRF

SERVICE CONTRACT PORTFOLIO

EDS, WDS, EBSD, SEM Micro-XRF

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.

XRF

SERVICE CONTRACT PORTFOLIO

XRF Spectrometers

Console Systems Connect Essential Access Complete Complete Plus Access Basic Extension* Factory Warranty Extension* Complete Warranty Extension*
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 Hour per case 1 Hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)
7 Planned Maintenance (recommended by Bruker)  
8 Planned Maintenance Parts  
9 Verify Radiation Safeties  
10 Parts (excluding X-ray Source, Detector)   -10%
11 Labor and Travel – One on-site call            
12 Labor and Travel – Unlimited onsite        
13 Detector (normal usage)   -10% -10%
14 Anodes, X-Ray Source (replacement on normal usage)   -10% -10% -10%   -10%
15 Loaner Equipment  (where applicable)        
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP
Option Training - Maintenance or Applications
Option OQ/Validation
Option 24/7/365 Response
Benchtop Systems Connect Essential Access Complete Complete Plus Access Basic Extension* Factory Warranty Extension*
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 Hour per case 1 Hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)
7 Planned Maintenance (recommended by Bruker)  
8 Planned Maintenance Parts  
9 Verify Radiation Safeties  
10 Depot/Factory Repair   -10%
11 Parts (excluding X-ray Source)   -10% -10%
12 Labor and Travel (1 on-site call)            
13 Labor and Travel (unlimited calls)          
14 Tubes, Anodes, Laser (replacement on normal usage)     -10% -10% -10% -10%
15 Consumable Parts           -10%
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP
Option OQ/Validation

Handheld XRF

SERVICE CONTRACT PORTFOLIO

Handheld XRF Spectrometers

  Connect Select
Essential
Access Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours
2 Remote technical support (desktop or augmented reality -virtual engineer)
2 calls per year 2 calls per year 4 calls per year unlimited unlimited 2 calls per year
3 Software updates and upgrades
4 Priority response
5 Radiation safety verification (if applicable) - available with a charge during performance evaluation during performance evaluation during performance evaluation -
6 LMS online learning content - available with a charge -
7 Parts 10 % discount 10% discount 20% discount included included included
8 Performance test and certification - available with a charge 1x per year 1x per year 1x per year -
9 Accessories or hardware upgrade 5% discount 5% discount 10% discount 10% discount 15% discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5% discount 10 % discount -
11 User or applications trainings 5% discount 5% discount 10% discount 15% discount 20% discount -
12 Accidental insurance - One time covered with a nominal charge
- 50% discount one time One time covered -
13 Loaner equipment (depending on availability) optional, charges applicable per repair Charges applied annually Charges applied annually included included optional, charges applicable per repair

*For comparison purposes. Warranty extensions can only be purchased with new systems.

Micro-XRF

SERVICE CONTRACT PORTFOLIO

Micro-XRF Spectrometers

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.

TXRF

SERVICE CONTRACT PORTFOLIO

TXRF Spectrometers

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.