LabScape Maintenance Service Agreements

Elemental Analyzers

Maintenance Service Agreements

EMA

EMA Connect Essential
Access
Complete Warranty**
1 Telephone Support during Standard Office Hours (9 h - 17 h)
2 Remote Technical Support (desktop or augmented reality-virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Response Time Commitment - - - -
6 Preventive Maintenance  - 1 PM per year 1 PM per year 1 PM per year -
7 Parts 10 % discount 20 % discount
8 Labor and Travel (service case) - - 1 site on call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable Parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or Applications Training 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental Damage - -
One-time covered, 50 % discount One-time covered -
Option  Loaner Equipment On demand (depending on availability)

**For competition purposes. Warranty extension can only be purchased with new systems. Warranty/ Extended Warranty can be upgraded to LabScape Complete to benefit from additional options (on request).

XMA

XMA Connect Essential
Access
Complete Warranty**
1 Telephone Support during Standard Office Hours (9 h - 17 h)
2 Remote Technical Support (desktop or augmented reality-virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Response Time Commitment - - - -
6 Preventive Maintenance  - 1 PM per year 1 PM per year 1 PM per year -
7 Parts 10 % discount 20 % discount
8 Labor and Travel (service case) - - 1 site on call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable Parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or Applications Training 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental Damage - -
One-time covered, 50 % discount One-time covered -
Option  Loaner Equipment On demand (depending on availability)

**For competition purposes. Warranty extension can only be purchased with new systems. Warranty/ Extended Warranty can be upgraded to LabScape Complete to benefit from additional options (on request).

HMP

HMP Connect Select Essential
Access Complete Extended Warranty**
1 Free Telephone Support during Standard Office Hours
2 Remote Technical Support (desktop or augmented reality-virtual engineer)
2 calls per year 2 calls per year 4 calls per year unlimited unlimited 2 calls per year
3 Software Updates and Upgrades
4 Priority Response
5 Radiation Safety Verification (if applicable) - - during performance evaluation during performance evaluation during performance evaluation -
6 LMS online learning content - available with a charge

-
7 Parts  10 % discount 10 % discount 20 % discount included included included
8 Performance Test and Certification
- available with a charge - 1x per year 1x per year -
9 Accessories or Hardware Upgrade 5 % discount 5 % discount 10 % discount 10 % discount 15 % discount -
10 Consumable Parts 5 % discount 5 % discount 5 % discount 5 % discount 10 % discount -
11 User or Application Trainings 5 % discount 5 % discount 10 % discount 15 % discount 20 % discount -
12 Accidental Damage - One-time covered with a normal charge -
One-time covered, 50 % discount One-time covered -
13 Loaner Equipment (depending on availability) optional, charges applicable per repair Charges applied annually Charges applied annually included included optional, charges applicable per repair

**For competition purposes. Warranty extension can only be purchased with new systems. Warranty/ Extended Warranty can be upgraded to LabScape Complete to benefit from additional options (on request).