Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit our operational needs and budget.
Connect | Essential |
Access |
Complete | Factory Warranty Extension* |
||
1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote technical support (desktop or augmented reality - virtual engineer) |
2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Onsite response time commitment | - | - | - | optional | - |
6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
10 | Consumable parts |
5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
12 | Accidental insurance | - | - |
50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.
Console Systems | Connect | Essential | Access | Complete | Complete Plus | Factory Warranty Extension* | |
1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1 Hour per case | 1 Hour per case | Unlimited |
Unlimited |
Unlimited |
✓ |
3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 |
Merged Reality (virtual support) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 |
Planned Maintenance (recommended by Bruker) | ✓ | ✓ | ✓ | ✓ | ✓ | |
7 |
Planned Maintenance Parts | ✓ | ✓ | ✓ | ✓ | ✓ | |
8 |
Verify Radiation Safeties | ✓ | ✓ | ✓ | ✓ | ✓ | |
9 |
Parts (excluding X-ray Source, Detector) | -10% | ✓ | ✓ | ✓ | ✓ | |
10 | Labor and Travel – One on-site call | ✓ | |||||
11 | Labor and Travel – Unlimited onsite | ✓ | ✓ | ✓ | |||
12 | Detector (normal usage) | -10% | ✓ | ✓ | ✓ | ✓ | |
13 | Anodes, X-Ray Source (replacement on normal usage) | -10% | -10% | -10% | ✓ | -10% | |
14 | Loaner Equipment (where applicable) | ✓ | ✓ | ✓ | |||
Option | Additional Planned Maintenance calls | ||||||
Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP | ||||||
Option | Training - Maintenance or Applications | ||||||
Option | OQ/Validation | ||||||
Option | 24/7/365 Response |
Benchtop Systems | Connect | Essential | Access | Complete | Complete Plus | Factory Warranty Extension* | |
1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote Desktop Support | 1 Hour per case | 1 Hour per case | Unlimited | Unlimited | Unlimited |
✓ |
3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 |
Merged Reality (virtual support) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
6 |
Planned Maintenance (recommended by Bruker) | ✓ | ✓ | ✓ | ✓ | ✓ | |
7 |
Planned Maintenance Parts | ✓ | ✓ | ✓ | ✓ | ✓ | |
8 |
Verify Radiation Safeties | ✓ | ✓ | ✓ | ✓ | ✓ | |
9 |
Depot/Factory Repair | -10% | ✓ | ✓ | ✓ | ✓ | |
10 | Parts (excluding X-ray Source) | -10% | ✓ | ✓ | ✓ | ✓ | |
11 | Labor and Travel (1 on-site call) | ✓ | |||||
12 | Labor and Travel (unlimited calls) | ✓ | ✓ | ||||
13 | Tubes, Anodes, Laser (replacement on normal usage) | -10% | -10% | ✓ | -10% | ||
14 | Consumable Parts | ✓ | -10% | ||||
Option | Additional Planned Maintenance calls | ||||||
Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP | ||||||
Option | OQ/Validation |
Connect | Select |
Essential |
Access | Complete | Factory Warranty Extension* |
||
1 | Telephone support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote technical support (desktop or augmented reality -virtual engineer) |
2 calls per year | 2 calls per year | 4 calls per year | unlimited | unlimited | 2 calls per year |
3 | Software updates and upgrades | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority response | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Radiation safety verification (if applicable) | - | available with a charge | during performance evaluation | during performance evaluation | during performance evaluation | - |
6 | LMS online learning content | - | available with a charge | ✓ | ✓ | ✓ | - |
7 | Parts | 10 % discount | 10% discount | 20% discount | included | included | included |
8 | Performance test and certification | - | available with a charge | 1x per year | 1x per year | 1x per year | - |
9 | Accessories or hardware upgrade | 5% discount | 5% discount | 10% discount | 10% discount | 15% discount | - |
10 | Consumable parts |
5 % discount | 5 % discount | 5 % discount | 5% discount | 10 % discount | - |
11 | User or applications trainings | 5% discount | 5% discount | 10% discount | 15% discount | 20% discount | - |
12 | Accidental insurance | - | One time covered with a nominal charge |
- | 50% discount one time | One time covered | - |
13 | Loaner equipment (depending on availability) | optional, charges applicable per repair | Charges applied annually | Charges applied annually | included | included | optional, charges applicable per repair |
*For comparison purposes. Warranty extensions can only be purchased with new systems.
Connect | Essential |
Access |
Complete | Factory Warranty Extension* |
||
1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote technical support (desktop or augmented reality - virtual engineer) |
2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Onsite response time commitment | - | - | - | optional | - |
6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
10 | Consumable parts |
5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
12 | Accidental insurance | - | - |
50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.
Connect | Essential |
Access |
Complete | Factory Warranty Extension* |
||
1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
2 | Remote technical support (desktop or augmented reality - virtual engineer) |
2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
5 | Onsite response time commitment | - | - | - | optional | - |
6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
10 | Consumable parts |
5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
12 | Accidental insurance | - | - |
50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.