Elemental Analyzers - Maintenance Service Agreements
Maintenance Service Agreements
Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit our operational needs and budget.
- Remote support and diagnostics
- Virtual support including MicroSoft HoloLens
- Planned and pro-active instrument maintenance
- Unlimited on-site repairs
- Original parts and supplies
- Dedicated on-site or factory training
- Targeted application support
- State-of-the art compliance services
- Comprehensive software services
EDS, WDS, EBSD, SEM Micro-XRF
| Connect | Essential | Access | Complete | Factory Warranty Extension* | ||
| 1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote technical support (desktop or augmented reality - virtual engineer) | 2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
| 3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Onsite response time commitment | - | - | - | optional | - |
| 6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
| 7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
| 8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
| 9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
| 10 | Consumable parts | 5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
| 11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
| 12 | Accidental insurance | - | - | 50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.
XRF Spectrometers
| Console Systems | Connect | Essential | Access | Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1 Hour | 1 Hour | 2 Case Limit | Unlimited | Unlimited |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Virtual Engineer (Augmented Reality Support) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 | Planned Maintenance Parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 | Parts (excluding X-ray Source, Detector) | - | - | ✓ | ✓ | ✓ |
| 10 | Labor and Travel – One on-site call | - | - | ✓ | ||
| 11 | Labor and Travel – Unlimited onsite | - | - | - | ✓ | ✓ |
| 12 | Detector (normal usage) | - | - | Option | ✓ | ✓ |
| 13 | Anodes, X-Ray Source (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 14 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| 15 | Additional Planned Maintenance calls | - | Option | Option | Option | Option |
| 16 | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP | - | - | Option | Option | Option |
| 17 | Training - Maintenance or Applications | -10% | -10% | -10% | -10% | -10% |
| 18 | OQ/Validation | - | Option | Option | Option | Option |
| 19 | 24/7/365 Response | - | - | Option | Option | Option |
| Benchtop Systems | Connect | Essential | Access | Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support | 1 Hour | 1 Hour | 2 Case Limit | Unlimited | Unlimited |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Virtual Engineer (Augmented Reality Support) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 6 | Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 | Planned Maintenance Parts | - | ✓ | ✓ | ✓ | ✓ |
| 8 | Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 | Depot/Factory Repair | - | - | ✓ | ✓ | ✓ |
| 10 | Parts (excluding X-ray Source) | - | - | ✓ | ✓ | ✓ |
| 11 | Labor and Travel (1 on-site call) | - | - | - | ✓ | - |
| 12 | Labor and Travel (unlimited calls) | - | - | - | - | ✓ |
| 13 | Tubes, Anodes, Laser (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 14 | Additional Planned Maintenance calls | - | Option | Option | Option | Option |
| 15 | Training - Maintenance or Applications | -10% | -10% | -10% | -10% | -10% |
| 16 | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP | - | - | Option | Option | Option |
| 17 | OQ/Validation | - | Option | Option | Option | Option |
Handheld XRF Spectrometers
| Connect | Select | Essential | Access | Complete | Factory Warranty Extension* | ||
| 1 | Telephone support during standard office hours | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote technical support (desktop or augmented reality -virtual engineer) | 2 calls per year | 2 calls per year | 4 calls per year | unlimited | unlimited | 2 calls per year |
| 3 | Software updates and upgrades | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority response | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Radiation safety verification (if applicable) | - | available with a charge | during performance evaluation | during performance evaluation | during performance evaluation | - |
| 6 | LMS online learning content | - | available with a charge | ✓ | ✓ | ✓ | - |
| 7 | Parts | 10 % discount | 10% discount | 20% discount | included | included | included |
| 8 | Performance test and certification | - | available with a charge | 1x per year | 1x per year | 1x per year | - |
| 9 | Accessories or hardware upgrade | 5% discount | 5% discount | 10% discount | 10% discount | 15% discount | - |
| 10 | Consumable parts | 5 % discount | 5 % discount | 5 % discount | 5% discount | 10 % discount | - |
| 11 | User or applications trainings | 5% discount | 5% discount | 10% discount | 15% discount | 20% discount | - |
| 12 | Accidental insurance | - | One time covered with a nominal charge | - | 50% discount one time | One time covered | - |
| 13 | Loaner equipment (depending on availability) | optional, charges applicable per repair | Charges applied annually | Charges applied annually | included | included | optional, charges applicable per repair |
*For comparison purposes. Warranty extensions can only be purchased with new systems.
Micro-XRF Spectrometers
| Connect | Essential | Access | Complete | Factory Warranty Extension* | ||
| 1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote technical support (desktop or augmented reality - virtual engineer) | 2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
| 3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Onsite response time commitment | - | - | - | optional | - |
| 6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
| 7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
| 8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
| 9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
| 10 | Consumable parts | 5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
| 11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
| 12 | Accidental insurance | - | - | 50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.
TXRF Spectrometers
| Connect | Essential | Access | Complete | Factory Warranty Extension* | ||
| 1 | Telephone support during standard office hours (9 h − 17 h) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote technical support (desktop or augmented reality - virtual engineer) | 2 cases per year | 2 cases per year | 4 cases per year | unlimited | ✓ |
| 3 | Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 | Onsite response time commitment | - | - | - | optional | - |
| 6 | Preventive maintenance (on site or remote) | - | 1 PM per year | 1 PM per year | 1 PM per year | - |
| 7 | Parts (preferential access to spare part logistics) | 10 % discount | 20 % discount | ✓** | ✓ | ✓ |
| 8 | Labor and travel (service case) | - | - | 1 on site call | unlimited | ✓ |
| 9 | Accessories, software or hardware upgrade | 5 % discount | 10 % discount | 10 % discount | 10 % discount | - |
| 10 | Consumable parts | 5 % discount | 5 % discount | 5 % discount | 5 % discount | - |
| 11 | User or applications trainings | 10 % discount | 10 % discount | 20 % discount | 20 % discount | - |
| 12 | Accidental insurance | - | - | 50% discount one time | One time covered | - |
*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.
