Bruker LabScape: Support Every Step of the Way
About Bruker Services
About Bruker Services
Here at Bruker we place our customers at the heart of everything we do, providing help throughout the entire buying cycle.
From enquiry to installation, and the lifetime of the instrument, we are here to support you at every step of your journey.
Maintenance Service Agreements
Maintenance Service Agreements
Bruker LabScape maintenance agreements offer solutions to fit and match individual customer requirements to ensure the highest standards of reliability and productivity.
LabScape Connect
Bruker remains connected to you. We are available for questions, trainings or help with experiments plus, where available, we can remotely monitor* vital systems to verify the health of your instruments and prevent failure.
LabScape Essential
Our plan keeps your instrument up and running with scheduled maintenance including replacing parts with defined life expectancy.
LabScape Access
Gain additional access to Bruker’s services with options for 24- or 48-hour response times.
LabScape Complete
Our all-inclusive agreement covers all technical issues up to and including a full system replacement.
LabScape Select
A flexible agreement based on your choice of LabScape Complete elements.
On Site - On Demand
On Site - On Demand
Bruker invests heavily in training and professional development for its engineers and application scientists, ensuring you directly benefit from up-to-date expertise and the latest techniques. Operators and managers of Bruker’s advanced scientific analytical instrumentation can rely upon us to provide the full range of products, support and assistance necessary to achieve optimal productivity and performance from day one.
LabScape Repair
Occasional issues are inevitable with any complex system but we are here to help you with our Onsite Services. Our fully trained and highly qualified engineers backed by original Bruker spare parts will ensure your system is up and running in the shortest time possible.
LabScape Evolve
Nothing stands still in this ever changing world and neither should your Bruker instrumentation. LabScape Evolve offers a program of instrument upgrades and enhancements in order to keep pace with the latest experiments and developments in instrumentation and data processing.
LabScape Maintenance
Any and all required planned maintenance is also available on demand. LabScape Maintenance guarantees the same high standard of execution enacted throughout the LabScape family service agreements thereby ensuring optimal performance across the entire range.
LabScape Relocate
We offer a turnkey solution for instrument relocation including site planning, decommissioning, packing, insured transportation, reinstallation and full operational qualification tests in the new location. Let the experts protect your investment with a fully inclusive relocation service and allow your staff to focus on analytical tasks.
Bruker offers additional on-site or on-demand services to make sure your instruments achieve maximum up-time.
Enhance Your Lab
Enhance Your Lab
The Bruker LabScape program Enhance Your Lab ensures you directly benefit from up-to-date expertise and the latest techniques supported by Bruker quality-controlled consumables and spare parts. We strive to continue to increase your productivity and efficiency.
LabScape Analytics
To get you up and running as quickly and efficiently as possible, Bruker is now offering expert applications support through LabScape Analytics. This addition to LabScape's services portfolio can be tailored to your needs, whether it's on-site applications support for a short period of time, an embedded expert in your organization or to assist in getting your instrument ready for GxP. You can rely on the experts from Bruker.
LabScape Consumables
Bruker offers a wide range of high quality consumables and accessories essential for the day to day operation of your analytical instrumentation. By using only Bruker recommended parts and products you ensure optimum uptime throughout the life of your instrumentation. The primary goal is to safeguard performance and reliability by employing certified, dependable consumables. The full range of Bruker recommended consumables can be ordered either on-line or from local Bruker facilities – be secure in the knowledge that performance is guaranteed.
LabScape Training
Training and education is everything – both in life and in business. Bruker’s education and training programs provide access to the most up-to-date information and knowledge embracing all aspects of the operation and application of modern analytical instrumentation. The Bruker Training Academy courses cover a wide range of topics including daily maintenance, system operation, application and method development. We provide training courses for all capabilities from first time user to advanced analytical techniques.
LabScape Spare Parts
Bruker is committed to providing original high quality and guaranteed original spare parts thereby ensuring optimum performance and reliability