Infrared, Near Infrared and Raman Spectroscopy

LabScape™ Service & Lifecycle Support*

Maintenance Service Agreements for Life Science

Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:

  • Modern remote support and diagnostics
  • Regular instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services

 

* The availability of LabScape™ Service Agreements and associated services varies by country and region. Certain services described on this website may not currently be offered in your location. Please contact your local Bruker Optics representative for the latest information on service availability.



LabScape™ - Service & Lifecycle Support Brochure

Choose one of the following LabScape Maintenance Service Agreements available for selected Infrared, Near Infrared, and Raman instruments and Microscopes:

LabScape Connect - Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.

LabScape Essential - Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.

LabScape Access - Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.

LabScape Complete - All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time

LabScape Complete+ Priority - All the support you need with our highest priority response timing. A VIP package including guaranteed on-site response within 2 business days. (*Only available in select locations).

Remote ServicesLabScape
Connect
LabScape
Essential
LabScape
Access
LabScape
Complete
LabScape
Complete+ *
Remote Monitoring *✓✓✓✓

✓

Unlimited Priority Remote Support✓✓✓✓✓
Remote Applications Support   ✓✓
Software Services     
Bruker Software Updates ** ✓✓✓✓
Bruker Software Upgrades ** DiscountDiscount✓✓
Regular Maintenance     
Regular Maintenance Work and Parts ✓✓✓✓
Additional PM DiscountDiscountPremium DiscountPremium Discount
On-site Repair Services and Parts     
On-Site or Factory Repair Discount✓✓✓
Spare Part Replacement Discount✓✓✓
Travel Discount✓✓✓
Wear and Tear Part ReplacementDiscountDiscountDiscount✓✓
Loaner Equipment *   Discount✓
Response Service Level     
On-site or In-house Response Time PriorityPriorityHighest PriorityHighest Priority
Additional benefits     
Accessories & ConsumablesDiscountDiscountDiscountPremium DiscountPremium Discount
Training or Application TrainingDiscountDiscountDiscountPremium DiscountPremium Discount

* if applicable to the respective product
** Bruker Software only