Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
* The availability of LabScape™ Service Agreements and associated services varies by country and region. Certain services described on this website may not currently be offered in your location. Please contact your local Bruker Optics representative for the latest information on service availability.
LabScape™ - Service & Lifecycle Support Brochure
Choose one of the following LabScape Maintenance Service Agreements available for selected Infrared, Near Infrared, and Raman instruments and Microscopes:
LabScape Connect - Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.
LabScape Essential - Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.
LabScape Access - Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.
LabScape Complete - All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time
LabScape Complete+ Priority - All the support you need with our highest priority response timing. A VIP package including guaranteed on-site response within 2 business days. (*Only available in select locations).
| Remote Services | LabScape Connect | LabScape Essential | LabScape Access | LabScape Complete | LabScape Complete+ * |
| Remote Monitoring * | ✓ | ✓ | ✓ | ✓ | ✓ |
| Unlimited Priority Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Remote Applications Support | ✓ | ✓ | |||
| Software Services | |||||
| Bruker Software Updates ** | ✓ | ✓ | ✓ | ✓ | |
| Bruker Software Upgrades ** | Discount | Discount | ✓ | ✓ | |
| Regular Maintenance | |||||
| Regular Maintenance Work and Parts | ✓ | ✓ | ✓ | ✓ | |
| Additional PM | Discount | Discount | Premium Discount | Premium Discount | |
| On-site Repair Services and Parts | |||||
| On-Site or Factory Repair | Discount | ✓ | ✓ | ✓ | |
| Spare Part Replacement | Discount | ✓ | ✓ | ✓ | |
| Travel | Discount | ✓ | ✓ | ✓ | |
| Wear and Tear Part Replacement | Discount | Discount | Discount | ✓ | ✓ |
| Loaner Equipment * | Discount | ✓ | |||
| Response Service Level | |||||
| On-site or In-house Response Time | Priority | Priority | Highest Priority | Highest Priority | |
| Additional benefits | |||||
| Accessories & Consumables | Discount | Discount | Discount | Premium Discount | Premium Discount |
| Training or Application Training | Discount | Discount | Discount | Premium Discount | Premium Discount |
* if applicable to the respective product
** Bruker Software only